16 hours of in-person classroom by expert instructor
Online exam voucher and 35 PDU's certificate
Access to CP ITIL study guide & exam passing tips & tricks
2 practice test to prepare for the AXELOS exam
100% pass guarantee and dedicated Support by ITIL Certified Staff
ITIL® Intermediate Operational Support & Analysis is a freestanding qualification within the ITIL® Service Capability work stream. Our ITIL OSA foundation online training focuses on planning, optimizing and implementation of ITIL operational support and analysis practices. Certification Planner’s ITIL Intermediate OSA certification and training from certified experts enables professionals to apply core practices to support the IT Service Management lifecycle. The ITIL Intermediate OSA certification help participants to improve their ITIL® knowledge and skills enabling to effectively implement and execute specific ITIL® processes. The AXELOS accredited courseware facilitates you prepare for the ITIL® Operational Support and Analysis (OSA) certification exam in the comfort of your own house or any other place.
Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.
The OSA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITIL Intermediate OSA exam is governed by APMG, EXIN and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution.
The exam format is as follows:
100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.
7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.
Money Back Request and Reimbursement Process
Money Back Guarantee Voids in:
7 Days Money Back Guarantee
How Instructor-Led Online Classroom Works:
Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.
Cancellation and Extension of Training
Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.
Extension of Access Period
Yes, we facilitate our participant to extend the access period by paying an additional fee.