ITIL 4 Foundation

45 Users



With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.


Course Include :-

Access to AXELOS approved ITIL4 Foundation Official Guide
Official Practice Test Papers
AXELOS ITIL4 Foundation Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include:-

2-days of in-person classroom by expert instructor
Access to AXELOS ITIL4 Foundation Official Guide
AXELOS ITIL4 Foundation Exam Voucher
2 practice tests to prepare for the AXELOS exam
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.

A close up of a card

Description automatically generated

The diagram shows the structure of Service-Value-System the new addition to the methodology.

With this, the overall structure of the ITIL journey has seen a change as well. Two separate designation stream; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced.

A screenshot of a cell phone

Description automatically generated

The course is helpful for all who:

  • Require a basic understanding of ITIL framework
  • Wants to understand how to tailor-fit ITIL to enhance IT service management
  • Has done ITIL 3 Foundations and wants to transition to ITIL 4 methodologies

The course covers the guiding principles of ITIL 4 along with 4 dimensions of Service management. ITIL 4 also encompasses methodologies from other prominent methodologies like Lean, Agile, DevOps to deliver business values.

Prerequisites for ITIL 4 Foundation:

There is no prerequisites for ITIL 4 Foundation and anyone working in the IT service management spectrum can take up this certification and course.

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

  • Introduction to the Course
  • Introduction to ITSM and ITIL
  • Key Concepts in IT Service Management
  • The four Dimensions of Service Management
  • The ITIL Service Value System
  • The ITIL Management Practices
  • Exam Preparation and Tips and Tricks

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL 4 Foundation certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What is new in ITIL 4 foundation?

The structure of ITIL 4 suit has changed. Two separate designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced. Apart from this, the ITIL 4 Foundation provides a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 has also included concepts from various other famous frameworks like DevOps, Lean, etc.

 

Q9. I have already done ITIL V3 Foundation, do, I need still need to take up ITIL 4 Foundation?

Yes. There is so much that has been included in the ITIL 4 Foundation. As a result, AXELOS has not designed any transition between ITIL V3 Foundation and ITIL V4 Foundation and an ITIL V3 Foundation certified Professional has to take up ITIL V4 Foundation certification before he or she can move up the ITIL V4 Suit.

 

Q10. What is the examination pattern for ITIL 4 Foundation certification?

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

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Course Highlights

Certification number up by 5%

The number of people taking up ITIL has increased by 5% in 2018

Improved Compensation Structure

ITIL Foundation can yield a mean salary up to $90,000

Accepted globally

ITIL Foundation certification is accepted throughout the Globe

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Overall Success Rate of 95%

CP observes an overall 95% success rate for ITIL certification suit

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities



Key Features
Course Include:-

2-days of in-person classroom by expert instructor
Access to AXELOS ITIL4 Foundation Official Guide
AXELOS ITIL4 Foundation Exam Voucher
2 practice tests to prepare for the AXELOS exam
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Info

About Certification

With the inclusion of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks, ITIL4 provides a holistic way of managing Information Technology to support the diverse business scenarios.

A close up of a card

Description automatically generated

The diagram shows the structure of Service-Value-System the new addition to the methodology.

With this, the overall structure of the ITIL journey has seen a change as well. Two separate designation stream; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced.

A screenshot of a cell phone

Description automatically generated

The course is helpful for all who:

  • Require a basic understanding of ITIL framework
  • Wants to understand how to tailor-fit ITIL to enhance IT service management
  • Has done ITIL 3 Foundations and wants to transition to ITIL 4 methodologies

The course covers the guiding principles of ITIL 4 along with 4 dimensions of Service management. ITIL 4 also encompasses methodologies from other prominent methodologies like Lean, Agile, DevOps to deliver business values.

Examination Process

Prerequisites for ITIL 4 Foundation:

There is no prerequisites for ITIL 4 Foundation and anyone working in the IT service management spectrum can take up this certification and course.

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%
Training Agenda
  • Introduction to the Course
  • Introduction to ITSM and ITIL
  • Key Concepts in IT Service Management
  • The four Dimensions of Service Management
  • The ITIL Service Value System
  • The ITIL Management Practices
  • Exam Preparation and Tips and Tricks
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL 4 Foundation certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What is new in ITIL 4 foundation?

The structure of ITIL 4 suit has changed. Two separate designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced. Apart from this, the ITIL 4 Foundation provides a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 has also included concepts from various other famous frameworks like DevOps, Lean, etc.

 

Q9. I have already done ITIL V3 Foundation, do, I need still need to take up ITIL 4 Foundation?

Yes. There is so much that has been included in the ITIL 4 Foundation. As a result, AXELOS has not designed any transition between ITIL V3 Foundation and ITIL V4 Foundation and an ITIL V3 Foundation certified Professional has to take up ITIL V4 Foundation certification before he or she can move up the ITIL V4 Suit.

 

Q10. What is the examination pattern for ITIL 4 Foundation certification?

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

Course Reviews


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