ITIL Continual Service Improvement

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The major objective of ITIL® Intermediate CSI is to equip candidate with appropriate tools to meet the changing needs of the clients along with executing the iterative improvement process. The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition, and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.


Course Include :-

Access to AXELOS approved Study Guide
Official Practice Test Papers
AXELOS ITIL Continual Service Improvement Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include :-

Access to AXELOS approved Study Guide
Official Practice Test Papers
AXELOS ITIL Continual Service Improvement Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The major objective of ITIL® Intermediate CSI is to equip candidate with appropriate tools to meet the changing needs of the clients along with executing the iterative improvement process. The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition, and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.

ITIL CSI course structure designed to validate, impart and test the knowledge on IT Service Management practices as documented in the ITIL® Intermediate CSI publication.  

After completing the ITIL Intermediate CSI online course, you will have knowledge about continual service improvement, its processes, and principles, other related techniques and methods. Our ITIL Intermediate CSI Certification and Training from Certified Experts will enable you to implement CSI and define strategies for risk factors, challenges and Critical Success Factors (CSFs).

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Continual Service Improvement certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What will I learn from the course?

The course extensively covers:

  • Introduction to continual service improvement
  • Continual service improvement principles
  • The continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors, and risks

 

Q9. Will I get a PDU certificate?

Yes, you will get a 16 PDU Certificate.

 

Q10. What is the examination pattern?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

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Course Highlights

Best-in-the-Industry Training

CP observes a 92% success rate against the overall 85% success rate

Meet the Industry Standard

CP’s ITIL CSI certification course is Accredited to AXELOS

Earn Credit to advance to the next level

ITIL CSI will earn you three credits out to 17 needed to move to next level

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Improved Compensation Structure

ITIL CSI can yield a mean salary up to $117,00



Key Features
Course Include :-

Access to AXELOS approved Study Guide
Official Practice Test Papers
AXELOS ITIL Continual Service Improvement Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Info

About Certification

The major objective of ITIL® Intermediate CSI is to equip candidate with appropriate tools to meet the changing needs of the clients along with executing the iterative improvement process. The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition, and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.

ITIL CSI course structure designed to validate, impart and test the knowledge on IT Service Management practices as documented in the ITIL® Intermediate CSI publication.  

After completing the ITIL Intermediate CSI online course, you will have knowledge about continual service improvement, its processes, and principles, other related techniques and methods. Our ITIL Intermediate CSI Certification and Training from Certified Experts will enable you to implement CSI and define strategies for risk factors, challenges and Critical Success Factors (CSFs).

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Continual Service Improvement certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What will I learn from the course?

The course extensively covers:

  • Introduction to continual service improvement
  • Continual service improvement principles
  • The continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors, and risks

 

Q9. Will I get a PDU certificate?

Yes, you will get a 16 PDU Certificate.

 

Q10. What is the examination pattern?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

Course Reviews


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