ITIL Managing Across The Lifecycle (MALC)

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The ITIL® Managing Across the Lifecycle (MALC) certification validates your knowledge of the key content topics such as management purposes, functions, and objectives of ITIL publication. The Certification Planner’s ITIL MALC expert training helps to understand the management aspects of the IT Service Lifecycle and leads to the ITIL Expert in IT Service and Architecture Management. Our courseware for ITIL Managing Across the Lifecycle Certificate is accredited by AXELOS. This course helps in understanding the management characteristics of the Service Lifecycle and thus, acts as a pre-requisite to ITIL Expert in IT Service Management. This course is accredited by AXELOS.


Course Include :-

Access to AXELOS approved ITIL Intermediate MALC Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate MALC Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
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Course Include :-

2 Days Of ITIL Intermediate MALC Live Online Classroom
AXELOS ITIL Intermediate MALC Exam Voucher
Access to AXELOS approved ITIL MALC Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The ITIL® Managing Across the Lifecycle (MALC) certification validates your knowledge of the key content topics such as management purposes, functions, and objectives of ITIL publication. The Certification Planner’s ITIL MALC expert training helps to understand the management aspects of the IT Service Lifecycle and leads to the ITIL Expert in IT Service and Architecture Management. Our courseware for ITIL Managing Across the Lifecycle Certificate is accredited by AXELOS. This course helps in understanding the management characteristics of the Service Lifecycle and thus, acts as a pre-requisite to ITIL Expert in IT Service Management. This course is accredited by AXELOS.

To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must fulfill the following requirements:

  • At least 30 contact hours for this syllabus as part of a formal, approved training course or scheme.
  • Two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
  • Holders of ITIL Expert certificate in IT service management are also eligible.

MALC Examination Format

  • Multiple choice examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) - 70%
  • 120 minutes’ duration
  • Closed book.

  • Key concepts of the service lifecycle
  • Communication and stake holder management
  • Integrating service management process across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability

Summary and exam preparation

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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Course Highlights

Validate Knowledge

ITIL MALC endorses a well rounded, superior knowledge in ITIL practices

Minimum Criteria

Candidate should hold ITIL Foundation and 17 credits from Foundation and Intermediate levels

Improved Compensation Structure

ITIL MALC can yield a mean salary over $117,00

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Success Rate of 95%

CP observes an overall 95% success rate for ITIL certification suit

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification







About Certification

The ITIL® Managing Across the Lifecycle (MALC) certification validates your knowledge of the key content topics such as management purposes, functions, and objectives of ITIL publication. The Certification Planner’s ITIL MALC expert training helps to understand the management aspects of the IT Service Lifecycle and leads to the ITIL Expert in IT Service and Architecture Management. Our courseware for ITIL Managing Across the Lifecycle Certificate is accredited by AXELOS. This course helps in understanding the management characteristics of the Service Lifecycle and thus, acts as a pre-requisite to ITIL Expert in IT Service Management. This course is accredited by AXELOS.

Examination Process

To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must fulfill the following requirements:

  • At least 30 contact hours for this syllabus as part of a formal, approved training course or scheme.
  • Two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
  • Holders of ITIL Expert certificate in IT service management are also eligible.

MALC Examination Format

  • Multiple choice examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) - 70%
  • 120 minutes’ duration
  • Closed book.
Training Agenda
  • Key concepts of the service lifecycle
  • Communication and stake holder management
  • Integrating service management process across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability

Summary and exam preparation

FAQ's

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

Course Reviews


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