ITIL Practitioner

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ITIL® Practitioner is the second phase in the ITIL suit and is a very practical course aimed at offering guidance on adapting and adopting the ITIL framework to support your organization’s objectives. The ITIL Practitioner course enables individuals to not only speak the same language but decode ITIL language and use it in everyday work.   ITIL Practitioner covers three key areas for the success of any improvement initiatives, including communication, organizational change management, and measurement and metrics along with the Continual service improvement approach as a way to structure any improvement.  The ITIL Practitioner certification exam can be taken at any level in the ITIL certification scheme after ITIL Foundation.


Course Include :-

Access to AXELOS approved ITIL practitioner Study Guide
AXELOS ITIL Practitioner Exam Voucher
Official Practice Test Papers
Chapter-end quizzes and exam passing tips and tricks
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include:-

2-days of in-person classroom by expert instructor
Access to AXELOS approved ITIL practitioner Study Guide
AXELOS ITIL Practitioner Exam Voucher
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

ITIL® Practitioner is the second phase in the ITIL suit and is a very practical course aimed at offering guidance on adapting and adopting the ITIL framework to support your organization’s objectives. The ITIL Practitioner course enables individuals to not only speak the same language but decode ITIL language and use it in everyday work.   ITIL Practitioner covers three key areas for the success of any improvement initiatives, including communication, organizational change management, and measurement and metrics along with the Continual service improvement approach as a way to structure any improvement.  The ITIL Practitioner certification exam can be taken at any level in the ITIL certification scheme after ITIL Foundation.

Along with 18 PDUs, the certification course also prepares individuals to take up the AXELOS® ITIL® Practitioner exam which is required to achieve the ITIL Practitioner certificate.

Important Things you should know about ITIL Practitioner certificate:

  • To appear for the ITIL Practitioner exam, you need to have an ITIL Foundation certificate.
  • ITIL Practitioner certificate adds three credits towards the ITIL Expert qualification.
  • It is not a prerequisite for the ITIL Intermediate Level certifications.
  • It also worth 15 points towards ITIL digital badge.

 

ITIL Practitioner Exam Format

  • It’s an open book exam
  • Multiple choice examination questions
  • Consists of 40 questions and you will get 135 minutes to answer them
  • One need to score 70% in order to clear the exam

  • IT Service Management Concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Practitioner certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What will I learn during the ITIL Practitioner?

ITIL broadly includes:

  • IT Service Management Concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real-world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

 

Q9. Are the training and course material effective in preparing me for ITIL Practitioner examination?

We pride ourselves on the quality we provide. CP’s ITIL Practitioner courseware is designed and developed by AXELOS® Certified Trainers with 15+ years of IT service management experience. The course covers all the aspects necessary to make you efficient in IT service management spectrum and make you clear the certification examination in the first attempt.

 

Q10. What is the examination pattern for ITIL 4 Foundation certification?

ITIL Practitioner Exam Format

  • It’s an open book exam
  • Multiple choice examination questions
  • Consists of 40 questions and you will get 135 minutes to answer them
  • One need to score 70% in order to clear the exam

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Course Highlights

Improved Compensation Structure

ITIL Practitioner can yield a mean salary up to $98,612

Accepted Globally

ITIL Practitioner certification is accepted throughout the Globe

Improved Marketability

Become more marketable in IT service management spectrum post-certification

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Success Rate of 95%

CP observes a 95% success rate for ITIL certification suit

Induction to Continual Service Improvement

Inducts candidates to the implementation of Continual Service Improvement







About Certification

ITIL® Practitioner is the second phase in the ITIL suit and is a very practical course aimed at offering guidance on adapting and adopting the ITIL framework to support your organization’s objectives. The ITIL Practitioner course enables individuals to not only speak the same language but decode ITIL language and use it in everyday work.   ITIL Practitioner covers three key areas for the success of any improvement initiatives, including communication, organizational change management, and measurement and metrics along with the Continual service improvement approach as a way to structure any improvement.  The ITIL Practitioner certification exam can be taken at any level in the ITIL certification scheme after ITIL Foundation.

Along with 18 PDUs, the certification course also prepares individuals to take up the AXELOS® ITIL® Practitioner exam which is required to achieve the ITIL Practitioner certificate.

Examination Process

Important Things you should know about ITIL Practitioner certificate:

  • To appear for the ITIL Practitioner exam, you need to have an ITIL Foundation certificate.
  • ITIL Practitioner certificate adds three credits towards the ITIL Expert qualification.
  • It is not a prerequisite for the ITIL Intermediate Level certifications.
  • It also worth 15 points towards ITIL digital badge.

 

ITIL Practitioner Exam Format

  • It’s an open book exam
  • Multiple choice examination questions
  • Consists of 40 questions and you will get 135 minutes to answer them
  • One need to score 70% in order to clear the exam
Training Agenda
  • IT Service Management Concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Practitioner certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What will I learn during the ITIL Practitioner?

ITIL broadly includes:

  • IT Service Management Concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real-world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

 

Q9. Are the training and course material effective in preparing me for ITIL Practitioner examination?

We pride ourselves on the quality we provide. CP’s ITIL Practitioner courseware is designed and developed by AXELOS® Certified Trainers with 15+ years of IT service management experience. The course covers all the aspects necessary to make you efficient in IT service management spectrum and make you clear the certification examination in the first attempt.

 

Q10. What is the examination pattern for ITIL 4 Foundation certification?

ITIL Practitioner Exam Format

  • It’s an open book exam
  • Multiple choice examination questions
  • Consists of 40 questions and you will get 135 minutes to answer them
  • One need to score 70% in order to clear the exam

Course Reviews


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