ITIL Service Design

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The ITIL® Intermediate Service Design (SD) is one of the intermediate certifications in the ITIL suit. The ITIL Intermediate Qualification Service Design Certificate endorses and enhances the candidate's knowledge in IT processes, services and other elements of IT service management. The ITIL Intermediate Service Design Certification focuses on the design of IT services, processes, covering the architectures, documentation, and policies. The ITIL Intermediate SD Certification Training enables participants to design services to meet the needs of the organization. The courseware has been approved by AXELOS and includes test papers.


Course Include :-

Access to AXELOS approved ITIL Intermediate SD Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SD Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
100% pass guarantee and dedicated Support by ITIL Certified Staff
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
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Course Include :-

2 Days Of ITIL Intermediate SD Live Online Classroom
AXELOS ITIL Intermediate SD Exam Voucher
Access to AXELOS approved ITIL Intermediate SD Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The ITIL® Intermediate Service Design (SD) is one of the intermediate certifications in the ITIL suit. The ITIL Intermediate Qualification Service Design Certificate endorses and enhances the candidate's knowledge in IT processes, services and other elements of IT service management. The ITIL Intermediate Service Design Certification focuses on the design of IT services, processes, covering the architectures, documentation, and policies. The ITIL Intermediate SD Certification Training enables participants to design services to meet the needs of the organization. The courseware has been approved by AXELOS and includes test papers.

The design process is an integral part of continual improvement and development of optimal services within Lifecycle. Although the course does not dive deep into multiple supporting processes, it provides a broad view of management and control of activities and techniques that are documented in the ITIL Service Design publication.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The SD module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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Course Highlights

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Best-in-the-Industry Training

CP observes a 92% success rate against the overall 75% success rate

Improved Compensation Structure

ITIL SD can yield a mean salary up to $117,00

Improved Marketability

Become more marketable in IT service management spectrum post-certification

Explore Design Aspect of Service Management

ITIL Service Strategy bring insight into the Structure of IT Service and Solution







About Certification

The ITIL® Intermediate Service Design (SD) is one of the intermediate certifications in the ITIL suit. The ITIL Intermediate Qualification Service Design Certificate endorses and enhances the candidate's knowledge in IT processes, services and other elements of IT service management. The ITIL Intermediate Service Design Certification focuses on the design of IT services, processes, covering the architectures, documentation, and policies. The ITIL Intermediate SD Certification Training enables participants to design services to meet the needs of the organization. The courseware has been approved by AXELOS and includes test papers.

The design process is an integral part of continual improvement and development of optimal services within Lifecycle. Although the course does not dive deep into multiple supporting processes, it provides a broad view of management and control of activities and techniques that are documented in the ITIL Service Design publication.

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The SD module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
FAQ's

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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