ITIL Service Operation

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The ITIL® Intermediate Service Operation (SO) is one of the levels within the ITIL® Service Lifecycle category. The module basically focuses on enabling the candidate in managing how their products and service perform in real time by focussing on the influencing principles, process, operational activities, and functions. 


Course Include :-

Access to AXELOS approved ITIL Intermediate SO Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SO Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include:-

16 hours of in-person classroom by expert instructor
AXELOS ITIL Intermediate SO Exam Voucher
Access to AXELOS approved ITIL Intermediate SO Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The ITIL® Intermediate Service Operation (SO) is one of the levels within the ITIL® Service Lifecycle category. The module basically focuses on enabling the candidate in managing how their products and service perform in real time by focussing on the influencing principles, process, operational activities, and functions. 

 The SO module pays extensive emphasis on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The courseware of Certification Planner's ITIL intermediate service operation online training has been approved by AXELOS and help candidates for ITIL® SO exam prep. After completing the course, candidates will have good knowledge of continual service improvement, ITIL SO processes and principles, the related techniques and methods. The Certification Planner ITIL Service Operation training will enable you to design continual service improvement and describe strategies for CSFs, risk factors, and challenges.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Service Operation certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. Are the training and course material effective in preparing me for ITIL Service Strategy examination?

We pride ourselves on the quality we provide. CP’s ITIL Service Operations courseware is designed and developed by AXELOS® Certified Trainers with 15+ years of IT service management experience. The course covers all the aspects necessary to make you efficient in IT service management spectrum and make you clear the certification examination in the first attempt.

 

Q9. What is the examination pattern?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

Q10. How many credits will I get?

The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

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Course Highlights

Explore Operational Aspect of Service Management

ITIL SO deals in the execution and maintenance of the IT Services

Best-in-the-Industry Training

CP observes a 92% success rate against the overall 75% success rate

Improved Marketability

Become more marketable in IT service management spectrum post-certification

Improved Compensation Structure

ITIL SO can yield a mean salary up to $117,00

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities



Key Features
Course Include:-

16 hours of in-person classroom by expert instructor
AXELOS ITIL Intermediate SO Exam Voucher
Access to AXELOS approved ITIL Intermediate SO Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Info

About Certification

The ITIL® Intermediate Service Operation (SO) is one of the levels within the ITIL® Service Lifecycle category. The module basically focuses on enabling the candidate in managing how their products and service perform in real time by focussing on the influencing principles, process, operational activities, and functions. 

 The SO module pays extensive emphasis on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The courseware of Certification Planner's ITIL intermediate service operation online training has been approved by AXELOS and help candidates for ITIL® SO exam prep. After completing the course, candidates will have good knowledge of continual service improvement, ITIL SO processes and principles, the related techniques and methods. The Certification Planner ITIL Service Operation training will enable you to design continual service improvement and describe strategies for CSFs, risk factors, and challenges.

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL Service Operation certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. Are the training and course material effective in preparing me for ITIL Service Strategy examination?

We pride ourselves on the quality we provide. CP’s ITIL Service Operations courseware is designed and developed by AXELOS® Certified Trainers with 15+ years of IT service management experience. The course covers all the aspects necessary to make you efficient in IT service management spectrum and make you clear the certification examination in the first attempt.

 

Q9. What is the examination pattern?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

Q10. How many credits will I get?

The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Course Reviews


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