ITIL Service Strategy

1580 Users




Course Features:-
  • Course is designed and developed by AXELOS/PeopleCert certified instructor
  • Gold standard certification in IT Service management domain
  • Earn 25% higher than non-certified peers as per the 2017-18 Industry pay score
  • Protect your investment with 100% pass guarantee or get your money back* (Read T&C)

 Key Features

16 hours of in-person classroom by expert instructor

Online exam voucher and 35 PDU's certificate

Access to CP ITIL study guide & exam passing tips & tricks

2 practice test to prepare for the AXELOS exam

100% pass guarantee and dedicated Support by ITIL Certified Staff

 
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About Course


Course Info

ITIL® Intermediate Service Strategy (SS) training covers the risks and success factors of IT services to ensure that participants can pass ITIL Intermediate SS Certification exam in the very first attempt. The ITIL Intermediate Service Strategy Certificate is a free-standing qualification. The ITIL SS certification is a part of the ITIL Intermediate Lifecycle stream, which is one of the modules leading to the ITIL Expert Certificate. 

The ITIL intermediate service strategy study guide help participants to understand the principles, processes, and purpose in service strategy. The ITIL intermediate service strategy course gives you knowledge on the concept of governance in terms of ITIL service strategy, describe the technological considerations in ITIL service strategy and identify ways for ITIL strategy management. The Certification Planner ITIL project management training will also offer knowledge on implementing service strategy, identifying challenges, recognizing the critical risks and success factors and design and operate customer-centric ITIL® service strategies.


Agenda

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks


Exam and Certification

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The SS module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The Service Strategy certification would suit those working in the following areas:

  • IT management
  • IT Finance management
  • Supplier Relationship management.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.


FAQ's

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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