Operational Support and Analysis (OSA)

1425 Users



ITIL® Intermediate Operational Support & Analysis is a freestanding qualification within the ITIL® Service Capability work stream. OSA focuses on enabling events, incident, request, problem, access, techniques and IT operations by the application of OSA practices.


Course Include :-

Access to AXELOS approved ITIL Intermediate OSA Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate OSA Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back Guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include :-

2 Days Of ITIL Intermediate OSA Live Online Classroom
AXELOS ITIL Intermediate OSA Exam Voucher
Access to AXELOS approved ITIL OSA Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

ITIL® Intermediate Operational Support & Analysis is a freestanding qualification within the ITIL® Service Capability work stream. OSA focuses on enabling events, incident, request, problem, access, techniques and IT operations by the application of OSA practices.

Our ITIL OSA foundation online training focuses on planning, optimizing and implementation of ITIL operational support and analysis practices. Certification Planner’s ITIL Intermediate OSA certification and training from certified experts enables professionals to apply core practices to support the IT Service Management lifecycle. The ITIL Intermediate OSA certification help participants to improve their ITIL® knowledge and skills enabling to effectively implement and execute specific ITIL® processes. The AXELOS accredited courseware facilitates you prepare for the ITIL® Operational Support and Analysis (OSA) certification exam in the comfort of your own house or any other place.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The OSA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITIL Intermediate OSA exam is governed by APMG, EXIN and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. 

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction Operational Support and Analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Common OSA function and roles
  • Technology and implementation considerations
  • Summary and directed studies

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the OSA certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. Will I get any PDU Certificate?

Yes, you will get a 16 PDU Certificate.

 

Q9. What is the examination Process?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

Q10. Can I take up ITIL V3 certification and later transition to ITIL 4 Certification suit?

Yes! AXELOS has designed specific transition methods for all ITIL V3 certification holders. You can read more about it in an article published by Certification Planner: How to transition from ITIL V3 to ITIL V4.

 

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Course Highlights

Explore Operational Aspect of Service Management

ITIL OSA deals in the execution and maintenance of the IT Services

Earn Credit to advance to the next level

ITIL OSA will earn you four credits

Meet the Industry Standard

CP’s ITIL OSA certification course is Accredited to AXELOS

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Overall sSccess Rate of 95%

CP observes an overall 95% success rate for ITIL certification suit



Key Features
Course Include :-

2 Days Of ITIL Intermediate OSA Live Online Classroom
AXELOS ITIL Intermediate OSA Exam Voucher
Access to AXELOS approved ITIL OSA Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Info

About Certification

ITIL® Intermediate Operational Support & Analysis is a freestanding qualification within the ITIL® Service Capability work stream. OSA focuses on enabling events, incident, request, problem, access, techniques and IT operations by the application of OSA practices.

Our ITIL OSA foundation online training focuses on planning, optimizing and implementation of ITIL operational support and analysis practices. Certification Planner’s ITIL Intermediate OSA certification and training from certified experts enables professionals to apply core practices to support the IT Service Management lifecycle. The ITIL Intermediate OSA certification help participants to improve their ITIL® knowledge and skills enabling to effectively implement and execute specific ITIL® processes. The AXELOS accredited courseware facilitates you prepare for the ITIL® Operational Support and Analysis (OSA) certification exam in the comfort of your own house or any other place.

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme.

The OSA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITIL Intermediate OSA exam is governed by APMG, EXIN and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. 

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction Operational Support and Analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Common OSA function and roles
  • Technology and implementation considerations
  • Summary and directed studies
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the OSA certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. Will I get any PDU Certificate?

Yes, you will get a 16 PDU Certificate.

 

Q9. What is the examination Process?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

Q10. Can I take up ITIL V3 certification and later transition to ITIL 4 Certification suit?

Yes! AXELOS has designed specific transition methods for all ITIL V3 certification holders. You can read more about it in an article published by Certification Planner: How to transition from ITIL V3 to ITIL V4.

 

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