Service Offerings and Agreements (SOA)

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The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.


Course Include :-

Access to AXELOS approved ITIL Intermediate SOA Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SOA Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
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Course Include :-

2 Days Of ITIL Intermediate SOA Live Online Classroom
AXELOS ITIL Intermediate SOA Exam Voucher
Access to AXELOS approved ITIL SOA Study Guide
Official Practice Test Papers
100% pass guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.

The Service Offerings and Agreements certification would suit candidates in the IT professions or areas like IT Management, IT Finance Manager, Capacity Manager, Availability Manager and many more.

The Certification Planner ITIL® Service Offerings & Agreements (SOA) Online Training gives an understanding of processes and principles to create and manage service depending on business needs. Our AXELOS approved ITIL study material gives you knowledge of the best practices for developing, executing and improving services.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction to service offerings and agreements
  • Service portfolio and management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation consideration
  • Summary and directed studies

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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Course Highlights

Practical Application Service Management

ITIL SOA deals in the practical execution of the IT Services

Earn Credit to advance to the next level

ITIL SOA will earn you four credits

Collaboration with other Certifications

Combining ITIL with other certifications can yield best results

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Over all Success Rate of 95%

CP observes an overall 95% success rate for ITIL certification suit







About Certification

The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.

The Service Offerings and Agreements certification would suit candidates in the IT professions or areas like IT Management, IT Finance Manager, Capacity Manager, Availability Manager and many more.

The Certification Planner ITIL® Service Offerings & Agreements (SOA) Online Training gives an understanding of processes and principles to create and manage service depending on business needs. Our AXELOS approved ITIL study material gives you knowledge of the best practices for developing, executing and improving services.

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction to service offerings and agreements
  • Service portfolio and management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation consideration
  • Summary and directed studies
FAQ's

100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.

7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.

Money Back Request and Reimbursement Process

  • Participants fail to clear the exam are eligible for money back guarantee and will get a refund, excluding the re-examination fees.
  • To get eligible for 100% money back, a learner must appear for the certification exam within 30 days from the training completion date.
  • If a participant fails to pass the examination in the 1st attempt, the applicant can apply for a reimbursement for the re-examination fees. The applicant must appear for the re-exam within 30 days from the result date of the 1st attempt.
  • If the participant does not get success in the second attempt as well, they can again take a re-exam within 30 days from 2nd attempt’s result and are eligible for a re-examination fees reimbursement.
  • In case, if any applicant does not pass the exam in the 3rd attempt; applicants get the refund of enrollment fees paid during enrollment after deducting re-examination fees.
  • To claim for money back, applicants need to submit their all three scorecards.
  • Applicants need to pay the re-exam fees to the governing body (if any) and send a payment invoice through email to get the refund.

Reimbursement Process

  • The applicant needs to e-mail scanned copies of scorecards and re-exam fee payment invoices to support@certificationplanner.com.
  • We will process the refund after receiving all the essential documents. The process may take up to 30 days.
  • The 100% money back guarantee is not applicable for Online Self-study
  • Only PMI member re-examination fee will be reimbursed.
  • Mode of reimbursement will be the same as payment mode used during enrollment.

Money Back Guarantee Voids in:

  • Applicants not taking the exam within 30 days of course completion date.
  • Individuals not appearing for the re-exam within 30 days of the previous attempt’s result.
  • Applicants not going through the CP’s course material at least 8 hours/day.
  • Non-maintenance of 100% attendance during the training.
  • Failing to score minimum 80% in 3 simulations out of 5.
  • Applicants not following the instructions by the instructor and not completing the exercises during the training period.
  • Participants who fail to submit the required documents.

7 Days Money Back Guarantee

  • If user access more than 30% of courseware.
  • If the request generated after 7 days of purchase

How Instructor-Led Online Classroom Works:

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.

Cancellation and Extension of Training

Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.

Extension of Access Period

Yes, we facilitate our participant to extend the access period by paying an additional fee.

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