16 hours of in-person classroom by expert instructor
Online exam voucher and 35 PDU's certificate
Access to CP ITIL study guide & exam passing tips & tricks
2 practice test to prepare for the AXELOS exam
100% pass guarantee and dedicated Support by ITIL Certified Staff
The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course helps individuals and organizations to understand how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) can add value to projects and firms. The Certification Planner ITIL® Service Offerings & Agreements (SOA) Online Training gives an understanding of processes and principles to create and manage service depending on business needs. Our AXELOS approved ITIL study material gives you knowledge of the best practices for developing, executing and improving services.
Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:
Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.
The exam format is as follows:
100% Money Back Guarantee for Online and In-Person Training Program: Our in-person and instructor-led online classroom comes with a 100% money back guarantee. We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the PMP certification exam in the very first attempt. The 100% money-back guarantee is applicable on courses like PMP®, CAPM®, ITIL Foundation®, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Lean Six Sigma Yellow Belt, Dual LSSGB and LSSBB, Dual LSSYB and LSSGB.
7 Days Money Back Guarantee on Online Self-study: We share access to our course material with learners to review and confirm their enrollment. The online self-study course material comes with 7 days money back guarantee.
Money Back Request and Reimbursement Process
Money Back Guarantee Voids in:
7 Days Money Back Guarantee
How Instructor-Led Online Classroom Works:
Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference.
Cancellation and Extension of Training
Yes, we do allow our participant to cancel the enrollment prior to the class. Read our policies to know more about cancellation, payment, and refund.
Extension of Access Period
Yes, we facilitate our participant to extend the access period by paying an additional fee.