Service Offerings and Agreements (SOA)

1654 Users



The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.


Course Include :-

Access to AXELOS approved ITIL Intermediate SOA Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SOA Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Include :-

Access to AXELOS approved ITIL Intermediate SOA Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SOA Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here

The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.

The Service Offerings and Agreements certification would suit candidates in the IT professions or areas like IT Management, IT Finance Manager, Capacity Manager, Availability Manager and many more.

The Certification Planner ITIL® Service Offerings & Agreements (SOA) Online Training gives an understanding of processes and principles to create and manage service depending on business needs. Our AXELOS approved ITIL study material gives you knowledge of the best practices for developing, executing and improving services.

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

  • Introduction to service offerings and agreements
  • Service portfolio and management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation consideration
  • Summary and directed studies

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the SOA certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What if I need any application assistance?

Cp provides dedicated support to all our clients and we will assist you with all the issues related to certification and training.

 

Q9. What are the eligibility criteria for this certification?

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum of 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. 

 

Q10. What is the examination Format?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

77777777777777777

Course Highlights

Practical Application Service Management

ITIL SOA deals in the practical execution of the IT Services

Earn Credit to advance to the next level

ITIL SOA will earn you four credits

Collaboration with other Certifications

Combining ITIL with other certifications can yield best results

Over 1.5 Million ITIL Certified Professionals

ITIL is swiftly turning into a must have certification

Improved Career Prospects

Almost every IT sector organization uses ITIL thus increasing opportunities

Over all Success Rate of 95%

CP observes an overall 95% success rate for ITIL certification suit



Key Features
Course Include :-

Access to AXELOS approved ITIL Intermediate SOA Study Guide
Official Practice Test Papers
AXELOS ITIL Intermediate SOA Exam Voucher
Chapter-end quizzes and exam passing tips and tricks
7 Days Money Back guarantee
16 PDU's Certificate
Dedicated Support by ITIL certified staff
Looking to host group or corporate training ?
Click Here
Course Info

About Certification

The ITIL® Intermediate Service Offerings & Agreements (SOA) is one of the qualifications within the ITIL® Capability work stream. The ITIL Intermediate SOA Certification course enables individuals and organizations to discover how the five levels of the ITIL lifecycle (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI)) add value to projects and firms.

The Service Offerings and Agreements certification would suit candidates in the IT professions or areas like IT Management, IT Finance Manager, Capacity Manager, Availability Manager and many more.

The Certification Planner ITIL® Service Offerings & Agreements (SOA) Online Training gives an understanding of processes and principles to create and manage service depending on business needs. Our AXELOS approved ITIL study material gives you knowledge of the best practices for developing, executing and improving services.

Examination Process

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.

The SOA module is worth four credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Training Agenda
  • Introduction to service offerings and agreements
  • Service portfolio and management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation consideration
  • Summary and directed studies
FAQ's

Q1. What happens if I am not able to clear the examination in the first attempt?

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the SOA certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

 

Q2. How do I find out the details like venue, timing related to my class?

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

 

Q3. How can I pay?

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

 

Q4. How does Instructor-Led Online Classroom work?

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

 

Q5. Will the recorded lessons be shared with the participants in Online training?

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

 

Q6. Can I cancel my class? How will the reimbursement process work?

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

 

Q7. For how long do I have the access to the course material if I take up Self-Study and can it be extended?

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

 

Q8. What if I need any application assistance?

Cp provides dedicated support to all our clients and we will assist you with all the issues related to certification and training.

 

Q9. What are the eligibility criteria for this certification?

The ITIL Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:

  • A minimum of 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • Earn the ITIL Foundation Certificate in IT Service Management. 

Two to four years of experience in the field of IT service management is highly desirable. 

 

Q10. What is the examination Format?

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

 

Course Reviews


STAY CONNECTED WITH CP

Sign up for news stream newsletter
Thank You for subscribing our newsletter! You will receive an email shortly.


Share

  • Twitter
  • Linkedin
  • Facebook

We Accept

+1 8553221201
support@certificationplanner.com

2150 South 1300 East Suite 500

Salt Lake City, UT 84106

Copyright © Certification Planner 2019. All rights reserved