Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
- Relate the ITIL guiding principles to all aspects of the Digital and IT Strategy:
Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes
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Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT Strategy, Product Management, and Service Management
- Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System, and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
- Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management
Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
- Know how to apply DITS in managing VUCA environments
- Explain and compare three levels of digital disruption
- Show how an organization's position in a particular market or industry is influenced by several factors
- Use a digital positioning tool to determine the appropriate position for a digital organization
Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- Know how to apply different approaches to achieve customer/market relevance
- Know how to achieve operational excellence in the four dimensions of service management
- Understand the financial aspects of Digital and IT Strategy
- Apply strategic approaches for digital organizations
Module 6: Understand the risks and opportunities of Digital and IT Strategy
- Explain the concept of risk management in the context of a digital organization
- In the context of the Digital and IT Strategy, explain how to identify and assess risks.
- Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
- Explain the concept of innovation, including its key elements and techniques
- Describe techniques to develop and maintain a culture of innovation
Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions.
- Explain how to define and communicate a vision and a strategy
- Know how to use business cases to advocate for a Digital and IT Strategy
Module 8: Understand how to implement a Digital and IT Strategy
- Know how to define operating models for digital organizations
- Explain the major skills required of leaders in a digital organization
- Apply different approaches to strategy coordination and implementation
- Explain approaches to POM
- Explain how to assess the success of a Digital and IT Strategy
- Explain the typical activities of a digital transformation program
