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Official ITIL Study Manual

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ITIL® 4 Leader: Digital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategic level.

The main focus of the course agenda is on the following ITIL 4 practices:

  • Architecture Management
  • Measurement and Reporting Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

You will also gain a clear understanding of the following:

  • How to relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology?
  • Why do organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy they will need to master as they make these changes.
  • How an organization uses its digital and IT strategy to remain viable in environments disrupted by digital technology
  • The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • The risks and opportunities of digital and IT strategy
  • The steps and techniques involved in defining and advocating for a digital and IT strategy
  • How to implement a digital and IT strategy

The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

  • Relate the ITIL guiding principles to all aspects of the Digital and IT Strategy:

Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes

  • Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT Strategy, Product Management, and Service Management

  • Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System, and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

  • Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

  • Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
  • Know how to apply DITS in managing VUCA environments
  • Explain and compare three levels of digital disruption
  • Show how an organization's position in a particular market or industry is influenced by several factors
  • Use a digital positioning tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

  • Know how to apply different approaches to achieve customer/market relevance
  • Know how to achieve operational excellence in the four dimensions of service management
  • Understand the financial aspects of Digital and IT Strategy
  • Apply strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of Digital and IT Strategy

  • Explain the concept of risk management in the context of a digital organization
  • In the context of the Digital and IT Strategy, explain how to identify and assess risks.
  • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
  • Explain the concept of innovation, including its key elements and techniques
  • Describe techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

  • Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions.
  • Explain how to define and communicate a vision and a strategy
  • Know how to use business cases to advocate for a Digital and IT Strategy

Module 8: Understand how to implement a Digital and IT Strategy

  • Know how to define operating models for digital organizations
  • Explain the major skills required of leaders in a digital organization
  • Apply different approaches to strategy coordination and implementation
  • Explain approaches to POM
  • Explain how to assess the success of a Digital and IT Strategy
  • Explain the typical activities of a digital transformation program

The ITIL 4 Strategic Leader Digital & IT Strategy consists of a two-phased assessment approach:

  1. Practical assessments: You will be prompted throughout different phases of your course to complete four assessments that must be submitted for review by an SME. Before taking the online exam, you must have signed off from all four assessments.
  2. Online exam: You will undertake an exam upon completing the course and passing the practical assignments. The exam is taken online via remote proctor in the following format:
    • Multiple choice exam
    • 60-minute duration
    • 70% pass mark (21/30)
    • Closed book

For the online exam, you will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered, you can book your online exam at a date and time of your choice after completing your course and sign off on the four assessments. You are responsible for booking your own online exam.

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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

This course is for IT and business directors, heads of departments, aspiring business leaders, and other business professionals across the organization looking for guidance that will help them craft a digital vision, shape an IT and business strategy, and drive organizational change.

PREREQUISITES:

You are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration to be admitted into this course. 

FAQ 'S
Popular Questions

Once you have ITIL 4 Foundation certification, this course fulfills a core requirement for one of the two certifications required for Strategic Leader certification requirements. The other course is Course 1282, “ITIL 4 Specialist: Direct, Plan & Improve.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course.

We will set up the Take2 option for all attendees when we order your exam voucher. In addition, if you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

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