The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
After you complete this course, you will be able to:
- Analyze available solutions and potential benefits using a vendor-neutral approach.
- Effectively identify, select and deliver optimized cloud services.
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
This certification extends the main ITIL 4 framework. It provides organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.