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3 Days of Live Online Classroom

Official ITIL Study Manual

Official ITIL Practice Tests

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The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

After you complete this course, you will be able to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach.
  • Effectively identify, select and deliver optimized cloud services.
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

This certification extends the main ITIL 4 framework. It provides organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Target Audience
  • ITIL® 4 Certification Scheme
  • Course Structure
  • Cloud Customer Journey
  • Course Components
  • Course Agenda
  • Exam/Assessment Details

Module 2: Key Concepts Of Cloud

  • Introduction to Cloud
  • Types of Cloud Solution
  • Governance and Shared Responsibility
  • The Cloud Consumer Journey

Module 3: Explore: Can The Organization Benefit From Cloud?

  • Cloud’s Role in Strategy
  • Cloud Strategies
  • Setting the Strategic Scope
  • Cloud Strategic Positioning
  • Value: Outcomes, Costs, and Risks
  • Formulating the Initial Cloud Strategy

Module 4: Engage: Meeting A Cloud Service Provider

  • Understanding the CSP Landscape
  • Types of Services to be Considered
  • Defining Requirements for Cloud Services
  • Request for Information and Proof of Concept
  • Conducting a Cloud Readiness Assessment
  • Engaging with Cloud Service Providers
  • Reviewing the Cloud Strategy and Cloud Service Requirements

Module 5: Offer: Selecting The Right Services And Service Provider

  • Minimum Return on Investment (ROI)
  • Communicating Requirements
  • Request for Proposal
  • Reviewing Proposals
  • ROI of Proposed Cloud Services
  • Business Case for Cloud Services

Module 6: Agree: Negotiating And Planning

  • Agreeing and Planning Value Co-creation
  • Negotiating and Agreeing to a Cloud Service
  • Cloud Service Agreements
  • Shared Responsibility Model
  • Roles and Responsibilities Map
  • Charging Models

Module 7: Onboard (And Offboard): Moving To The Cloud

  • General Considerations for Onboarding
  • Migrating to Cloud as a Part of an Onboarding Initiative
  • Security and Compliance Considerations

 

Module 8: Co-Create: Enabling Value

  • Operating Model Alignment
  • Value Co-creation Map for Cloud
  • Value Co-creation Drivers in Practice
  • Managing the Optimization of Cloud Service Consumption
  • Managing Cloud Service Quality
  • Using Cloud Tools for Value Co-creation

Module 9: Realize: Measuring and Improving

  • Maintaining Operating Model Alignment
  • VUCA and the Value Co-creation Map
  • Continual Improvement and the Value Co-creation Map for Cloud

Please note: there are no formal prerequisites for studying Acquiring & Managing Cloud Services. The key concepts of the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

  • Examination format: 40 questions
  • Multiple choice
  • 90 minutes duration
  • Closed book.
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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

This course is aimed at anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.

  • Individuals continuing their journey in service management.
  • ITSM managers and aspiring ITSM managers.
    • ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for the end-to-end delivery.
FAQ 'S
Popular Questions

Exam Voucher will be sent to your registered email address on day 2 of the course or after course completion. Follow the instructions to register and schedule the online proctored exam.

We conduct our classes in downtown area and the location along with other information will sent to your registered email address 5 days prior to the class start date.

All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CP course material.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

Absolutely yes. You need to drop an email to Support@certificationplanner.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.

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