ITIL® 4 Specialist: Acquiring & Managing Cloud Services Training

Module 1: Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• Course Learning Objectives
• Target Audience
• ITIL® 4 Certification Scheme
• Course Structure
• Cloud Customer Journey
• Course Components
• Course Agenda
• Exam/Assessment Details

Module 2: Key Concepts Of Cloud

• Introduction to Cloud
• Types of Cloud Solution
• Governance and Shared Responsibility
• The Cloud Consumer Journey

Module 3: Explore: Can The Organization Benefit From Cloud?

• Cloud’s Role in Strategy
• Cloud Strategies
• Setting the Strategic Scope
• Cloud Strategic Positioning
• Value: Outcomes, Costs, and Risks
• Formulating the Initial Cloud Strategy

Module 4: Engage: Meeting A Cloud Service Provider

• Understanding the CSP Landscape
• Types of Services to be Considered
• Defining Requirements for Cloud Services
• Request for Information and Proof of Concept
• Conducting a Cloud Readiness Assessment
• Engaging with Cloud Service Providers
• Reviewing the Cloud Strategy and Cloud Service Requirements

Module 5: Offer: Selecting The Right Services And Service Provider

• Minimum Return on Investment (ROI)
• Communicating Requirements
• Request for Proposal
• Reviewing Proposals
• ROI of Proposed Cloud Services
• Business Case for Cloud Services

Module 6: Agree: Negotiating And Planning

• Agreeing and Planning Value Co-creation
• Negotiating and Agreeing to a Cloud Service
• Cloud Service Agreements
• Shared Responsibility Model
• Roles and Responsibilities Map
• Charging Models

Module 7: Onboard (And Offboard): Moving To The Cloud

• General Considerations for Onboarding
• Migrating to Cloud as a Part of an Onboarding Initiative
• Security and Compliance Considerations

Module 8: Co-Create: Enabling Value

• Operating Model Alignment

• Value Co-creation Map for Cloud

• Value Co-creation Drivers in Practice

• Managing the Optimization of Cloud Service Consumption

• Managing Cloud Service Quality

• Using Cloud Tools for Value Co-creation

Module 9: Realize: Measuring and Improving

• Maintaining Operating Model Alignment
• VUCA and the Value Co-creation Map
• Continual Improvement and the Value Co-creation Map for Cloud

Please note: there are no formal prerequisites for studying Acquiring & Managing Cloud Services. The key concepts of the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

• Examination format: 40 questions
• Multiple choice
• 90 minutes duration
• Closed book.