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24 PDUs & 100% Pass Guarantee

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3 Days of Live Online Classroom

Official ITIL Study Manual

Official ITIL Practice Tests

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Official ITIL Study Manual

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This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while covering supporting practices, methods, and tools and understanding service quality and improvement methods.

ITIL® 4 Specialist: Create, Deliver, and Support Training Course Benefits

  • Plan and build a service value stream to create, deliver and support service
  • Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.
  • Create, deliver, and support services
  • Practice exams, prep questions, and additional resources included
  • Continue learning and face new challenges with after-course one-on-one instructor coaching

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. 

The course includes ITIL 4 Specialist: Create, Deliver, and Support exam voucher with 2nd attempt. Retake will protect your chances of passing the exam with Certification Planner, LLC.

Module 1: Key Concepts of Service Management

In this module, you will learn about the following:

  • Planning and building a service value stream
  • Organizational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, and competencies
  • Team culture and differences
  • Working in a customer-orientated mindset
  • Managing employee satisfaction 
  • The value of positive communications
  • Understanding how to use a "shift-left" approach
  • Team collaboration and integration
  • Workforce planning
  • Results-based measuring and reporting
  • The culture of continual improvement
  • Integration and data sharing
  • Robotic Process Automation (RPA)
  • Artificial Intelligence

Module 2: CDS — ITIL Practices Across the Service Value Stream

In this module, you will learn about the following:

  • Describing a value stream
  • Combining and decomposing value streams steps
  • Considerations for designing the value stream
  • Practices in the value stream
  • The value stream for user support

Module 3: Create, Deliver, and Support Services

In this module, you will learn about the following:

  • Managing queues and backlogs
  • Prioritizing work
  • Commercial and sourcing considerations
  • Defining sourcing requirements
  • Vendor selection techniques
  • Inviting internal providers to vendor selection
  • Sourcing models
  • Service integration and management considerations

You must have successfully attained your ITIL 4 Foundation certificate for this course. You will need to provide us with a copy of your certificate upon registration to be admitted into this course.

  • PeopleCert administers the exam.
  • After completing this course, you will receive 24 PDUs for maintaining PMI credentials. 
  • 90-minute duration
  • Closed book
  • 40 questions
  • The pass mark is 70% or higher – a raw score of 28 marks or above.
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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

This course is aimed at IT service management practitioners seeking to obtain the ITIL Managing Professional (MP) designation. It is responsible for implementing IT-enabled digital services and end-to-end support and delivery.

Roles include Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers.

FAQ 'S
Popular Questions

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for the end-to-end delivery.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

We will set up the Take2 option for all attendees when we order your exam voucher. In addition, if you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

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