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Official ITIL Practice Tests

Exam Voucher with Retake

24 PDUs & 100% Pass Guarantee

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3049
Weekend

3 Days of Live Online Classroom

Official ITIL Study Manual

Official ITIL Practice Tests

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1499
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Official ITIL Study Manual

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CP ITIL 4 Specialist: High Velocity IT (HVIT) course explores the ways in which digital organizations and digital operating models function in high-velocity environments. This module includes working practices such as Agile and Lean and technical practices and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on the rapid delivery of higher quality products & services while maximizing business value.

Course Outcome: 

  • Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT:
    • Learn when the transformation to high-velocity IT is desirable and feasible
  • Understand the digital product life cycle in terms of the ITIL ”operating model“
  • Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
  • Discover how to contribute to achieving value with digital products
    • Learn how the service provider ensures valuable investments are achieved
    • Learn how the service provider ensures fast deployment is achieved
    • Learn how the service provider ensures resilient operations are achieved
    • Learn how the service provider ensures co-created value is achieved
    • Learn how the service provider ensures assured conformance is achieved

The course prepares you for the ITIL 4 Specialist: High Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

Module 1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

Understand when the transformation of high velocity IT is desirable and feasible

Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between the service provider and consumer
  • Assured conformance - to governance, risk, and compliance requirements

Module 2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Understand how high velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

Module 3: Understand the importance of the ITIL guiding principle and other fundamental concepts for delivering high-velocity IT

Understand the following principles, models, and concepts:

  • Ethics
  • Safety culture, Lean culture, Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

Know how to use the following principles, models, and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

To contribute to:

  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

Module 4: Know how to contribute to achieving value with digital products

Module 5: Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments and the references below, which refer to the practice guidance

  • Portfolio management
  • Relationship management

Module 6: Know how the service provider ensures fast development is achieved. Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Service validation and testing
  • Software development and management

Module 7: Know how the service provider ensures resilient operations are achieved. Know how to use the following practices to contribute to achieving resilient operations:

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

Module 8: Know how the service provider ensures co-created value is achieved. Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

Module 9: Know how the service provider ensures assured conformance is achieved. Know how to use the following practices to contribute to achieving assured conformance:

  • Information security management
  • Risk management

Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks before course commencement to register on the Peoplecert portal. Once registered, you can book your online exam at a date and time of your choice. You are responsible for booking your own exam. 

EXAM FORMAT

  • 90-minute duration
  • Closed book
  • 40 questions
  • The pass mark is 70% or higher – a raw score of 28 marks or above.
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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

This course is aimed at individuals in management and service management roles who have a responsibility for the above-noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

Roles may include:

  • Customer/User Experience (CX) Managers/Designers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise/Service and Solution Architects
  • Business Analysts
  • Project Managers
  • Portfolio Managers
  • Supplier Relationship Managers
  • Vendor Managers
  • Contract Managers
FAQ 'S
Popular Questions

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course.

We will set up the Take2 option for all attendees when we order your exam voucher. In addition, if you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

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