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3 Days of In-Person Training

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Official ITIL Practice Tests

Exam Voucher with 1 yr Validity

24 PDUs & 100% Pass Guarantee

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3049
Weekend

3 Days of Live Online Classroom

Official ITIL Study Manual

Official ITIL Practice Tests

Exam Voucher with Retake

24 PDUs & 100% Pass Guarantee

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$
1499
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Lifetime Access to Courseware

Official ITIL Study Manual

Official ITIL Practice Tests

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24 PDUs & 100% Pass Guarantee

Our ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of the GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning, and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in the direction, planning, and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Module 2: Understand the Differences Between the Following Key Concepts

  • Vision and Mission
  • Strategy, Tactics, and Operations
  • Governance, compliance, and management
  • Policies, Controls, and Guidelines

Module 3: Understand the Scope of What is to be Directed and Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

  • Cascade goals and requirements

  • Define effective policies, controls, and guidelines
  • Place decision-making authority at the correct level

Module 4: Understand the Role of Governance, Risk, and Control and Know How to Integrate the Principles and Methods into the Service Value System

  • The role of risk and risk management in DPI
  • How governance impacts DPI
  • Ensure that controls are sufficient but not excessive

Module 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

  • Use the ITIL continual improvement model to improve the service value system or any part of the SVS.
  • Identify assessment objectives, outputs, requirements, and criteria
  • Select an appropriate assessment method for a particular situation
  • Define and prioritize desired outcomes of an improvement
  • Build, justify and advocate for a business case
  • Conduct improvement reviews and lesson learn analysis
  • Embed continual improvement at all levels of the SVS

Module 6: Understand and know how to use the key principles and methods of Communication and Organizational Change Management for direction, planning, and improvement. 

Understand the nature, scope, and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM:

  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
  • Establish effective interfaces across the value chain

Module 7: Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning, and Improvement.

  • Define indicators and metrics to support objectives
  • Direct, plan, and improve value streams and practices
  • Understand the differences between value streams and courses and how those differences impact direction, planning, and improvement
  • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices, including addressing the four dimensions and Value Stream Mapping

Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered, you can book your online exam at a date and time of your choice. You are responsible for booking your own exam. 

EXAM FORMAT

  • 90-minute duration
  • Closed book
  • 40 questions
  • The pass mark is 70% or higher – a raw score of 28 marks or above
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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

This course is aimed at IT service management practitioners seeking to obtain the ITIL Managing Professional (MP) designation and/or are responsible for the operation of IT-enabled and digital services and end-to-end support and delivery.

Roles include Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers.

FAQ 'S
Popular Questions

Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

We will set up the Take2 option for all attendees when we order your exam voucher. In addition, if you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Yes, you must re-sit the exam within six months of your initial exam.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

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