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In-Person Classroom

$
3149
Weekend

2 Days of In-Person Training

Official ITIL Study Manual

Official ITIL Practice Tests

Exam Voucher with 1 yr Validity

16 PDUs & 100% Pass Guarantee

Live Online Classroom

$
3049
Weekend

2 Days of Live Online Classroom

Official ITIL Study Manual

Official ITIL Practice Tests

Exam Voucher with 1 yr Validity

16 PDUs & 100% Pass Guarantee

Online Self-Study

$
1299
Weekend

Lifetime Access to Courseware

Official ITIL Study Manual

Official ITIL Practice Tests

Exam Voucher with 1 yr Validity

16 PDUs & 100% Pass Guarantee

ITIL Practitioner is the second iteration of the ITIL certification suit. It provides practical guidance for the realization of continual service Improvement along with organizational change management, communication, and measurement, areas crucial for the success of improvement initiatives. Post-certification, you will be able to

  • Effectively utilize service management concepts to boost CSI
  • Apply ITSM guiding principles to real business scenarios and improve overall communication
  • Create meaningful measures and matrix to develop a data-centric mindset

ITIL Practitioner Certification Journey: 

* Understand the examination process and why you want to get ITIL Practitioner certified

* Select a training type matching your learning style and availability

* Attend the 2-day course to understand the ITIL Framework & Processes

* Do a complete review of our course material, notes, and instructor's feedback

* Attempt practice tests as many as possible until you achieve an 80% or above score consistently  

* Collect the AXELOS ITIL Practitioner online proctored exam voucher on day 2 of the training

* Schedule the ITIL Practitioner exam online from anywhere 

* Score 65% or above to get certified on your 1st attempt* 

* Update your newly achieved certification on LinkedIn and other networking platforms

Feel free to drop a callback request or email us at support@certificationplanner.com if you need assistance.

 

Training Agenda

Day

Lesson No.

Topics

1

1

Introduction

 

  • Using ITIL – adopt and adapt
  • Understanding service
  • Delivery models
  • Service management versus IT service management

2

Guiding principles

 

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • Applying the guiding principles

3

The CSI approach

 

  • Characteristics of the CSI approach
  • Step-by-step guide to the CSI approach

2

4

Metrics and measurement

 

  • What is measurement for?
  • Critical success factors and key performance indicators
  • Metric cascades and hierarchies
  • Metric categories
  • Assessments
  • Reporting
  • Continual improvement of metrics and measurement

5

Communication

 

  • Why good communication is important
  • Communication principles
  • Communication techniques

6

Organizational change management

 

  • Essentials for successful improvement
  • Clear roles and responsibilities
  • OCM and ITIL change management
  • Impact of organizational change management
  • Understanding people’s transition through change
  • Key activities for effective organizational change management
  • Continual improvement of organizational change management

7

Toolkit

 

  • CSI approach
  • Metrics and measurement
  • Communication
  • Organizational change management

 

ITIL Practitioner Examination process: 

Step 1: Ensure you are 100% confident and ready to take the exam

Step 2: Collect your AXELOS ITIL Practitioner exam voucher from Support on day 2 of the training 

Step 3: Exam voucher is valid for 12 months from the date of issue

Step 4: Schedule your online ITIL Practitioner exam and follow the instructions mentioned in the email 

Step 5: Answer all 40 questions and click on submit to review the test

Step 6: Exam results are displayed on your screen immediately after you submit the test

Step 7: Download the soft copy of your ITIL Practitioner certificate from AXELOS/Peoplecert portal

Step 8: Congratulations! You are now a certified ITIL Practitioner professional. Go ahead and update your profile online with an internationally valid license number

Examination Format:

  • Questions: 40 MCQ
  • Duration: 135 minutes
  • Pass Score: 70%
  • Exam Type: Open book 

Examination cost:

Included in the course fee.

Voucher Validity:

The ITIL Practitioner exam voucher comes with a validity of 6 months.

Chris lopez, photo

Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 100% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 100+ Certified ITIL Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

To take up ITIL Practitioner certification, one must be ITIL v3 Foundation or ITIL v4 Foundation.

Other essential information:

  • It is not a prerequisite for ITIL intermediate certification
  • It contributes 3 credits towards the ITIL Expert qualification

 To appear for the ITIL Practitioner certification exam, you should either attend the: 

  • In-person Classroom Training
  • Live Online Classroom
  • Self-Study Course
  • Corporate Training Program 

CP will provide 16 professional development units (PDUs) along with the course completion certificate upon completing the training mentioned above.

FAQ 'S
Popular Questions

ITIL® Practitioner certification is the next step after achieving the ITIL® V3/4 Foundation from the ITIL® suite of ongoing excellence. ITIL® Practitioner helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for the success of improvement initiatives, namely Organizational Change Management, Communication and Measurement, and Metrics.

The official 100% money-back guarantee does not apply to the ITIL® Practitioner course. However, we believe our course material is well aligned with ITIL® Practitioner's official guide, and with the right focus and preparation, you will clear the exam in 1st attempt.

The exam fee is included in the ITIL® Practitioner course fee. You will receive an email containing our exam voucher code and instructions to take the exam online on day 2 of your course.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

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