The Foundation module is the entry-level qualification for professionals starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it's also for existing IT service management workers looking to update their ITIL knowledge.
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course, you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
You will learn the following:
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
- Incident Management
- Service Request Fulfillment
- Service Level Management
- Service Desk
- Change Control
- Continual Improvement
- And many more