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In-Person Classroom

$
2149
Weekend

2 Days of In-Person Training

Official ITIL 4 Study Manual

Official ITIL4 Practice Tests

100% Success Guarantee

16 PDUs certificate & Exam Voucher

Live Online Classroom

$
1949
Weekend

2 Days of Live Online Classroom

Official ITIL 4 Study Manual

Official ITIL4 Practice Tests

100% Success Guarantee

16 PDUs certificate & Exam Voucher

Online Self-Study

$
1099
Weekend

Lifetime Access to Courseware

Official ITIL 4 Study Manual

Official ITIL4 Practice Tests

100% Success Guarantee

16 PDUs certificate & Exam Voucher

The Foundation module is the entry-level qualification for professionals starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it's also for existing IT service management workers looking to update their ITIL knowledge.

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course, you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

You will learn the following:

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
  • Key ITIL Practices, including:
    • Incident Management
    • Service Request Fulfillment
    • Service Level Management
    • Service Desk
    • Change Control
    • Continual Improvement
    • And many more

 

Training Agenda

Day

Lesson No.

Topics

1

 

 

 

 

 

Introduction to Certification Planner, LLC

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Introduction  to  the  Course

 

  • The course      
  • The ITIL® “ecosystem”          
  • The  ITIL® 4 foundation examination
  • The qualification structure      
  • Why ITIL®?

2

Key concepts of  Service Management Using ITIL® 4

 

  • Service management   
  • Service
  • Service value  
  • The service organisation         
  • Service offerings
  • Service relationships

3

Guiding  Principles of Service Management

 

  • Introduction    
  • The seven principles of  IT service management
  1. Focus on value      
  2. Start where you are           
  3. Progress iteratively, with feedback
  4. Collaborate  and promote visibility           
  5. Think  and  work  holistically       
  6. Keep  it  simple  and  practical      
  7. Optimize and automate
  • Principles  impact upon one another

4

The  4-Dimensions of Service Management

 

  • Introduction    
  • The four dimensions
  1. Organization  and  people 
  2. Information and technology          
  3. Partners  and  suppliers     
  4. Value  streams and processes
  • Factors  affecting the four dimensions

5

The  Service  Value  System

 

  • Introduction    
  • Elements of  the  service value system (SVS)

6

The Service Value Chain

 

  • Introduction
  • The service value chain
  1. Plan
  2. Improve
  3. Engage
  4. Design and transition
  5. Obtain/build
  6. Deliver and support
  • Value streams

2

7

ITIL® 4 Management Practices

 

  • Introduction
  • General management practices
  • Service management practices
      1. Availability management
      2. Capacity & performance management
      3. Change control
      4. Incident management
      5. IT asset management
      6. Monitoring & event management
      7. Problem management
      8. Release management
      9. Service configuration management
      10. Service continuity management
      11. Service desk
      12. Service level management
      13. Service request management
  • Technical management practices

8

ITIL® 4 Service Management Summary

   

 

ITIL 4 Foundation Examination process: 

Step 1: Ensure you are 100% confident and ready to take the exam

Step 2: Collect your AXELOS ITIL 4 Foundation exam voucher from Support on day 2 of the training 

Step 3: Exam voucher is valid for 12 months from the date of issue

Step 4: Schedule your online ITIL 4 Foundation exam and follow the instructions mentioned in the email 

Step 5: Answer all 40 questions and click on submit to review the test

Step 6: Exam results are displayed on your screen immediately after you submit the test

Step 7: Download the soft copy of your ITIL 4 Foundation certificate from the AXELOS / Peoplecert portal

Step 8: Congratulations! You are now a certified ITIL4 Foundation professional. Go ahead and update your profile online with an internationally valid license number

Examination Format:

  • Questions: 40 MCQ
  • Duration: 60 minutes
  • Pass Score: 65% percentile
  • Exam Type: Closed book 

Examination cost:

Included in the course fee. 

Voucher Validity:

The ITIL Foundation exam voucher comes with a validity of 12 months. 

Chris lopez, photo

Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

Scott gross, photo

Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

Mike harding, photo

Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

John buckley, photo

John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

Brittany walker, photo

Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 100% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • 100% Success Guarantee to Support You
  • 100+ Certified ITIL4 Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

The ITIL 4 Foundation certification course is designed for anyone working in IT and looking for the most up-to-date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must-have for anyone looking to upgrade their ITIL v3 certification and knowledge.

FAQ 'S
Popular Questions

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

1. Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service. 2. Score a 65% on the exam in 60 minutes. 3. Download the digital copy or order a certificate copy..

The following ITIL materials will be sent to you electronically one week prior to the course. We recommend you read them before your course: Official ITIL 4 Foundation Manual and CP Study Guide

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

Talk With An Expert

Reach out to our learning consultants and training managers to learn more about our training program, promotions, and career assistance. Drop your information now.

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