ITIL V4 Foundation Certification in Albany

Get acquainted with the updated ITIL practice suit with integrated DevOps and Agile in Albany,NY

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In-Person Classroom

Take up training through the tried and tested classroom model

  • 2-days of assured training by an expert instructor
  • Access to ITIL4 Foundation official guide
  • Access to AXELOS’ ITIL4 foundation exam voucher
  • 16 PDU's certificate on completion of training
  • 100% exam pass assurance in the 1st attempt

$ 2049
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Live Online Classroom

Benefits of online learning coupled with the live presence of an instructor.

  • 2-days of assured instructor-led online live training
  • Access to ITIL4 Foundation official guide
  • Access to AXELOS’ ITIL4 foundation exam voucher
  • 16 PDU's certificate on completion of training
  • 100% exam pass assurance in the 1st attempt

$1949
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Online Self-Study

Learn whenever you have time with self-study modules

  • Access to ITIL4 Foundation official guide
  • Official practice test papers to gauge learning
  • AXELOS ITIL4 Foundation exam voucher
  • Chapter end quizzes and exercises in all modules
  • 7 Days money-back guarantee included

$799

ITIL V4 Foundation Certification in Albany

Be a part of 2-days ITIL 4 Foundation training in Albany,NY to explore the updated version of ITIL practice suit designed for professionals working in the IT service Management spectrum. With training lead by expert instructors, the course offers extensive learning and exposure.

  • 100% success rate
  • Guarantee of running Bootcamp
  • 100% Money-Back guarantee
  • 16 PDU certificate

ITIL V4 Foundation Certification in Albany Course Overview

course_image_desc

ITIL V4 Foundation Certification in Albany Course info

After the latest update, ITIL: a set of standard IT service management practices has incorporated other existing frameworks like DevOps, Agile and lean making it more customizable and better equipped to address risk management and improve customer relation. The new version focuses on

  • Delivering improved value
  • Progress iteratively checked by feedbacks
  • Holistic approach to service management
  • Optimize and automate process to avoid lag

ITIL V4 Foundation Certification in Albany Pre-requisites

There is no pre-requisite for ITIL 4 Foundation certification. The certification is especially beneficial if your organization follows ITIL practices.

ITIL V4 Foundation Certification in Albany Exam & Certification

Examination Format:

  • Questions: 40 MCQ
  • Duration: 60 minutes
  • Pass Score: 65% percentile
  • Exam Type: Closed book 

 

Examination cost:

Included in the course fee.

Voucher Validity:

The ITIL Foundation exam voucher comes with a validity of 6 months.

ITIL V4 Foundation Certification in Albany Curriculum

Training Agenda

Day

Lesson No.

Topics

1

 

 

 

 

 

Introduction to Certification Planner, LLC

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Introduction  to  the  Course

 

  • The course      
  • The ITIL® “ecosystem”          
  • The  ITIL® 4 foundation examination
  • The qualification structure      
  • Why ITIL®?

2

Key concepts of  Service Management Using ITIL® 4

 

  • Service management   
  • Service
  • Service value  
  • The service organisation         
  • Service offerings
  • Service relationships

3

Guiding  Principles of Service Management

 

  • Introduction    
  • The seven principles of  IT service management
  1. Focus on value      
  2. Start where you are           
  3. Progress iteratively, with feedback
  4. Collaborate  and promote visibility           
  5. Think  and  work  holistically       
  6. Keep  it  simple  and  practical      
  7. Optimize and automate
  • Principles  impact upon one another

4

The  4-Dimensions of Service Management

 

  • Introduction    
  • The four dimensions
  1. Organization  and  people 
  2. Information and technology          
  3. Partners  and  suppliers     
  4. Value  streams and processes
  • Factors  affecting the four dimensions

5

The  Service  Value  System

 

  • Introduction    
  • Elements of  the  service value system (SVS)

6

The Service Value Chain

 

  • Introduction
  • The service value chain
  1. Plan
  2. Improve
  3. Engage
  4. Design and transition
  5. Obtain/build
  6. Deliver and support
  • Value streams

2

7

ITIL® 4 Management Practices

 

  • Introduction
  • General management practices
  • Service management practices
      1. Availability management
      2. Capacity & performance management
      3. Change control
      4. Incident management
      5. IT asset management
      6. Monitoring & event management
      7. Problem management
      8. Release management
      9. Service configuration management
      10. Service continuity management
      11. Service desk
      12. Service level management
      13. Service request management
  • Technical management practices

8

ITIL® 4 Service Management Summary

 

 

ITIL V4 Foundation Certification in Albany Video


ITIL V4 Foundation Certification in Albany Course info

After the latest update, ITIL: a set of standard IT service management practices has incorporated other existing frameworks like DevOps, Agile and lean making it more customizable and better equipped to address risk management and improve customer relation. The new version focuses on

  • Delivering improved value
  • Progress iteratively checked by feedbacks
  • Holistic approach to service management
  • Optimize and automate process to avoid lag

ITIL V4 Foundation Certification in Albany Pre-requisites

There is no pre-requisite for ITIL 4 Foundation certification. The certification is especially beneficial if your organization follows ITIL practices.

ITIL V4 Foundation Certification in Albany Exam & Certification

Examination Format:

  • Questions: 40 MCQ
  • Duration: 60 minutes
  • Pass Score: 65% percentile
  • Exam Type: Closed book 

 

Examination cost:

Included in the course fee.

Voucher Validity:

The ITIL Foundation exam voucher comes with a validity of 6 months.

ITIL V4 Foundation Certification in Albany Curriculum

Training Agenda

Day

Lesson No.

Topics

1

 

 

 

 

 

Introduction to Certification Planner, LLC

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Introduction  to  the  Course

 

  • The course      
  • The ITIL® “ecosystem”          
  • The  ITIL® 4 foundation examination
  • The qualification structure      
  • Why ITIL®?

2

Key concepts of  Service Management Using ITIL® 4

 

  • Service management   
  • Service
  • Service value  
  • The service organisation         
  • Service offerings
  • Service relationships

3

Guiding  Principles of Service Management

 

  • Introduction    
  • The seven principles of  IT service management
  1. Focus on value      
  2. Start where you are           
  3. Progress iteratively, with feedback
  4. Collaborate  and promote visibility           
  5. Think  and  work  holistically       
  6. Keep  it  simple  and  practical      
  7. Optimize and automate
  • Principles  impact upon one another

4

The  4-Dimensions of Service Management

 

  • Introduction    
  • The four dimensions
  1. Organization  and  people 
  2. Information and technology          
  3. Partners  and  suppliers     
  4. Value  streams and processes
  • Factors  affecting the four dimensions

5

The  Service  Value  System

 

  • Introduction    
  • Elements of  the  service value system (SVS)

6

The Service Value Chain

 

  • Introduction
  • The service value chain
  1. Plan
  2. Improve
  3. Engage
  4. Design and transition
  5. Obtain/build
  6. Deliver and support
  • Value streams

2

7

ITIL® 4 Management Practices

 

  • Introduction
  • General management practices
  • Service management practices
      1. Availability management
      2. Capacity & performance management
      3. Change control
      4. Incident management
      5. IT asset management
      6. Monitoring & event management
      7. Problem management
      8. Release management
      9. Service configuration management
      10. Service continuity management
      11. Service desk
      12. Service level management
      13. Service request management
  • Technical management practices

8

ITIL® 4 Service Management Summary

 

 

ITIL V4 Foundation Certification in Albany Video



ITIL V4 Foundation Certification in Albany FAQ's

We use high learning methodologies to equip learners with the understanding of the latest market trends and boost their confidence to pass the ITIL 4 Foundation certification exam in the very first attempt. However, if you are not able to clear the certification examination in the first attempt, we have a 100% money back guarantee for you. Refer to the Policies page to know more.

You will receive an email containing the details related to your classroom venue and timing 5 days prior to your scheduled training date. If you have not received the email or are facing any other issue, you can drop an email with your query to support@certificationplanner.com. Out training delivery team will be there for you! 

We accept various modes of payment ranging from Pay Pal to wire transfer. For public classes, we accept ACH, Wire Transfer, Pay Pal, Credit Card, Debit Card, Diners, Cheque, Master Card. For Corporate training, we accept Credit Cards, Cheque, Wire Transfer and PayPal, Purchase Orders. If you are paying by check, the check needs to be scanned and sent to our mailing address 5 days prior to the training date.

Our online classroom training is conducted via www.gotomeeting.com and all our classes are interactive sessions which enable participants to watch, talk and chat with the instructor and fellow participants. Our instructors are familiar with GoToMeeting and our dedicated CP champ will walk you through the platform prior to the class. We record all sessions and share downloadable videos for future reference

Yes, the recorded training is shared with the participant. The recordings are shared post-completion of the class. Participants will receive a link to download the recordings on the email address shared by them during registration.

Yes, you can cancel your participation in a training session. However, the cancellation and refund are subject to the following conditions:

  • You can cancel your class by emailing us at support@certificationplanner.com
  • If you cancel before 2 weeks from the scheduled training date, a cancelation fee of 10% will be deducted and the balance amount will be refunded.
  • If you cancel within 2 weeks from the class, a 100% deduction will be made.

The refund will be made through the same mode of payment during enrolment. Refer to our Policy Page for more details.

You will have access to the material for 180 days. Yes, you can extend the access duration for the course material at an additional charge. You can contact support@certificationplanner.com to find out the additional charges. The additional charge is decided based on the duration of the extension you need.

The structure of ITIL 4 suit has changed. Two separate designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) have been introduced. Apart from this, the ITIL 4 Foundation provides a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 has also included concepts from various other famous frameworks like DevOps, Lean, etc.

Yes. There is so much that has been included in the ITIL 4 Foundation. As a result, AXELOS has not designed any transition between ITIL V3 Foundation and ITIL V4 Foundation and an ITIL V3 Foundation certified Professional has to take up ITIL V4 Foundation certification before he or she can move up the ITIL V4 Suit.

ITIL Foundation Exam Format

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer

Passing score: 26/40 marks - 65%

ITIL V4 Foundation Certification in Albany Review

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