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ITIL® Foundation Certification Training in Monterrey

Validate your experience in IT Service Management with ITIL Foundation training in Monterrey, NAY

(3792) Users

In-Person Classroom

Take up training through the tried and tested classroom model

  • 2-days of exam prep class by ITIL certified instructors
  • Lifetime access to the ITIL Foundation course material
  • ITIL V3 Foundation online exam voucher by AXELOS
  • 100% guarantee on passing the ITIL V3 exam in first attempt*
  • 16 PDU's certificate and course completion certificate

$ 1849
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Live Online Classroom

Benefits of online learning coupled with the live presence of an instructor.

  • 2-days of live online training by ITIL certified instructors
  • Lifetime access to the ITIL V3 Foundation course material
  • ITIL V3 Foundation exam voucher, 35 PDU's & course completion certificate
  • 100% guarantee on passing the ITIL V3 Foundation exam in first attempt*
  • Revisit the class with live class recorded videos - Lifetime access

$1429
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Online Self-Study

Learn whenever you have time with self-study modules

  • Lifetime access to the ITIL V3 courseware and practice tests
  • ITIL V3 Foundation exam voucher by AXELOS
  • High quality course material with 7 days money back guarantee*
  • Dedicated ITIL certified staff to support your studies
  • Upgrade to Live online or In-person classroom at discounted rates

$899

ITIL® Foundation Certification Training Course in Monterrey Overview

ITIL® V3 Foundation level training and certification program in Monterrey, NAY includes customized course material, exam fees, and a 100% pass guarantee.

ITIL® Foundation Monterrey, NAY training location: Please connect with Allen@certificationplanner.com for the training location. Training timings: 09.00 am to 05.00 pm.

ITIL® Foundation training is designed and developed to ensure that you pass the ITIL® V3 level exam in your first attempt. The course focuses on the ITIL lifecycle phase interactions, ITSM processes, the key elements, concepts, and terminologies associated with the best practices used in ITIL service lifecycle management & service management. We offer guaranteed to run workshops in association with 250+ experienced instructors from across the domain to ease your learning experience. 

  • Courseware developed by industry leaders with a 100% success rate
  • Guaranteed to run the classes to let you focus only on ITIL V3 exam preparation
  • When you fail we fail. Your enrollment is covered with 100% pass guarantee*
  • Certified support staff to answer all your questions on chat, email and phone

ITIL® Foundation Certification Training Curriculum for Monterrey

course_image_desc

ITIL® Foundation Certification Training in Monterrey Information

ITIL framework is a detailed, vendor-neutral set of practices that aims to align IT service to business needs. The first iteration of the certification suit: ITIL Foundation course aims at inducting professionals to the ITSM terminologies and building the base understanding of best practices. ITIL adoption will help organizations

  • Implement standard approaches of service management throughout the enterprise
  • Alter organizational culture to improve interaction and build a better relationship with customers
  • Align the delivery of goods and services to reduce cost

ITIL V3 Foundation Certification Journey: 

* Understand the examination process and why you want to get ITIL V3 Foundation certified

* Select a training type matching your learning style and availability

* Attend the 2 days course to understand the ITIL 4 Framework & Processes

* Do a complete review of our course material, notes, and instructor's feedback

* Attempt practice tests as much as possible until you achieve 80% or above score consistently  

* Collect the AXELOS ITIL V3 Foundation online proctored exam voucher on day 2 of the training

* Schedule the ITIL V3 Foundation exam online from anywhere 

* Score 65% or above to get certified in your 1st attempt* 

* Update your newly achieved certification on LinkedIn and other networking platforms

Feel free to drop a call back request or shoot us an email at support@certificationplanner.com if you need any assistance.

ITIL® Foundation Certification Training in Monterrey Pre-requisites

There are no prerequisites to attend the training course. However, to appear for the AXELOS ITIL V3 Foundation exam, you need to enroll in either of the training types offered by CP. 

 To appear for the ITIL V3 Foundation certification exam, you should either attend: 

  • In-Person Classroom Training
  • Live Online Classroom
  • Self-Study Course
  • Corporate Training Program 

CP will provide 16 professional development unit (PDU's) along with the course completion certificate upon completion of the training mentioned above.

ITIL® Foundation Certification Training in Monterrey Exam & Certification

ITIL V3 Foundation Examination process: 

Step 1: Ensure you are 100% confident and ready to take the exam

Step 2: Collect your AXELOS ITIL V3 Foundation exam voucher from Support on day 2 of the training 

Step 3: Exam voucher is valid for 12 months from the date of issue

Step 4: Schedule your online ITIL V3 Foundation exam and follow the instructions mentioned in the email 

Step 5: Answer all 40 questions and click on submit to review the test

Step 6: Exam results are displayed on your screen immediately after you submit the test

Step 7: Download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal

Step 8: Congratulations! You are now a certified ITIL V3 Foundation professional. Go ahead and update your profile online with an internationally valid license number

Examination Format:

  • Questions: 40 MCQ
  • Duration: 60 minutes
  • Pass Score: 65% percentile
  • Exam Type: Closed book 

Examination cost:

Included in the course fee.

Voucher Validity:

The ITIL V3 Foundation exam voucher comes with a validity of 12 months or until the AXELOS official removes ITIL V3 Foundation from the training catalog.

ITIL® Foundation Certification Training in Monterrey Curriculum

Training Agenda

Day

Lesson No.

Topics

1

 

Introduction to Certification Planner, LLC

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Introduction  to  the  Course

 

  • The course objective
  • Overview of ITIL
  • Why ITIL is successful
  • ITIL 2011 Components
  • ITIL Core Publications
  • ITIL V3 Credit System
  • ITIL V3 Exam details 

2

Principles of IT Service Management

 

  • IT Service Management Best Practices
  • Public and Proprietary Practices
  • Service Introduction
  • Service Management: Practices, Challenges and Benefits
  • Stakeholders in Service Management
  • Internal and External Customers and Services
  • Process: Characteristics
  • Functions Related to Service Management
  • How Process and Functions Operate
  • Roles in Service Management
  • RACI Model
  • Types of Service Providers
  • Suppliers and Legal Agreements

3

The Service Lifecycle

 

  • Components of Service Management Lifecycle
  • Interactions in Service Lifecycle
  • Relationship between Governance and ITSM

4

Service Strategy Stage: Introduction

 

  • Service Strategy: Purpose, Objective, Scope, Value for Business
  • Service Strategy Processes
  • Type of Services
  • Service Strategy: Customers and Users           

5

Service Strategy Concepts

 

  • Service Utility and Warranty
  • Service Assets
  • Value Creation
  • Factors that Influence Customer Perception of Value
  • Business Outcome
  • Service Packages
  • Business Case and its Uses
  • Simple Business Case Structure
  • Risk
  • Service Management Technology and Automation
  • Automation Benefits
  • Service Management Tools

6

Service Strategy Processes

 

  • Demand Management Process – Purpose, Objective, Scope
  • Managing Demand for Services
  • Patterns of Business Activities and User Profiles
  • Service Portfolio Management-Introduction, Purpose, Objective, Scope
  • Service Portfolio- Component Diagram, Process
  • Financial Management for IT Service - Purpose, Objective, Scope, Activities, Benefits
  • Business Relationship Management – Purpose, Objective, Scope
  • BRM- External and Internal Service Providers
  • Business Relationship Manager - Responsibilities

7

Service Design Stage: Introduction

 

  • Service Design Purpose, Objective, Scope
  • Service Design- Value for Business
  • Roles in Service Design

8

Service Design: Key Concepts

 

  • Four P’s of Service Design
  • Five Major Aspects of Service Design
  • Service Design Package

9

Service Design: Processes

 

  • Service Catalogue Management- Purpose, Objective, Scope, Two View Structure, Three View Structure
  • Role of Service Catalogue Manager
  • Service Level Management- Purpose, Objective, Scope, Process Activities, Key Terms
  • Service Level Management- Relationship Between Service Catalogue and Agreements
  • Service Level Management – Design SLA Structure
  • Content of an SLA, Service Review
  • Service Improvement Program
  • Service Level Management vs Business Relationship Management
  • Supplier Management- Purpose, Objective, Scope
  • Supplier and Contract Management Information System
  • Supplier Management and Service Level Management
  • Role of Supplier Manager
  • Capacity Management – Purpose, Objective, Scope, Process Activity, Sub processes
  • Business Capacity Management
  • Service Capacity Management
  • Component Capacity Management
  • Capacity Management- Capacity Plan
  • Availability Management

2

 

  • Concepts related to Expanded Incident Lifecycle
  • IT Service Continuity Management
  • Information Security Management and Framework
  • IT Security Policy
  • Information Security Management
  • Design Coordination and Governance

10

Service Transition: Introduction

 

  • Service Transition
  • Configuration Item
  • Configuration Management System

11

Service Transition: Processes

 

  • Introduction to Service Transition Process
  • Transition Planning and Support
  • Change Management and Model
  • Change Advisory Board and Change Manager
  • 7 R’s of Change Management
  • Change Matrix
  • Service Asset and Configuration Management
  • Configuration Baseline and Database
  • Definitive Media Library
  • CMDB and DML
  • Secure Library and Secure Stores
  • SACM – Logical Model
  • Relationship Between CMDB, CMS and SKMS
  • Release and Deployment Management Process
  • Release Policy
  • Release and Deployment Approaches
  • RDM Phases
  • Release Management
  • Knowledge Management
  • Sata-Information-Knowledge-Wisdom (DIKW)

12

Service Operation: Introduction

 

  • Service Operation
  • Role and Types of Communication

13

Service Operations: Processes

 

  • Event Management
  • Event Logging and Filtering
  • Managing Exceptional Events
  • Alerts and Incidents
  • Incident Management
  • Priority
  • Process Interfaces
  • Problem Management
  • Known Errors and Known Error Database
  • Types of Problem Management Processes
  • Request Fulfilment
  • Service Request
  • Access Management

14

Service Operations: Functions

 

  • Service Desk
  • Technical Management Function
  • Application Management
  • IT Operations Management

15

Continual Service Improvement: Introduction

 

  • Continual Service Improvement

16

Continual Service Improvement: Key Principles and Models

 

  • CSI Organizational Change
  • CSI Register
  • Service Measurement
  • CSI- Monitor and Measure
  • Type of Metrics
  • CSI-Measurement and Metrics
  • PDCA-Deming Cycle
  • Seven-Step Improvement Process
  • Seven Step SIKW Model
  • CSI Approach

ITIL® Foundation Certification Training in Monterrey Video


ITIL® Foundation Certification Training in Monterrey Information

ITIL framework is a detailed, vendor-neutral set of practices that aims to align IT service to business needs. The first iteration of the certification suit: ITIL Foundation course aims at inducting professionals to the ITSM terminologies and building the base understanding of best practices. ITIL adoption will help organizations

  • Implement standard approaches of service management throughout the enterprise
  • Alter organizational culture to improve interaction and build a better relationship with customers
  • Align the delivery of goods and services to reduce cost

ITIL V3 Foundation Certification Journey: 

* Understand the examination process and why you want to get ITIL V3 Foundation certified

* Select a training type matching your learning style and availability

* Attend the 2 days course to understand the ITIL 4 Framework & Processes

* Do a complete review of our course material, notes, and instructor's feedback

* Attempt practice tests as much as possible until you achieve 80% or above score consistently  

* Collect the AXELOS ITIL V3 Foundation online proctored exam voucher on day 2 of the training

* Schedule the ITIL V3 Foundation exam online from anywhere 

* Score 65% or above to get certified in your 1st attempt* 

* Update your newly achieved certification on LinkedIn and other networking platforms

Feel free to drop a call back request or shoot us an email at support@certificationplanner.com if you need any assistance.

ITIL® Foundation Certification Training in Monterrey Pre-requisites

There are no prerequisites to attend the training course. However, to appear for the AXELOS ITIL V3 Foundation exam, you need to enroll in either of the training types offered by CP. 

 To appear for the ITIL V3 Foundation certification exam, you should either attend: 

  • In-Person Classroom Training
  • Live Online Classroom
  • Self-Study Course
  • Corporate Training Program 

CP will provide 16 professional development unit (PDU's) along with the course completion certificate upon completion of the training mentioned above.

ITIL® Foundation Certification Training in Monterrey Exam & Certification

ITIL V3 Foundation Examination process: 

Step 1: Ensure you are 100% confident and ready to take the exam

Step 2: Collect your AXELOS ITIL V3 Foundation exam voucher from Support on day 2 of the training 

Step 3: Exam voucher is valid for 12 months from the date of issue

Step 4: Schedule your online ITIL V3 Foundation exam and follow the instructions mentioned in the email 

Step 5: Answer all 40 questions and click on submit to review the test

Step 6: Exam results are displayed on your screen immediately after you submit the test

Step 7: Download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal

Step 8: Congratulations! You are now a certified ITIL V3 Foundation professional. Go ahead and update your profile online with an internationally valid license number

Examination Format:

  • Questions: 40 MCQ
  • Duration: 60 minutes
  • Pass Score: 65% percentile
  • Exam Type: Closed book 

Examination cost:

Included in the course fee.

Voucher Validity:

The ITIL V3 Foundation exam voucher comes with a validity of 12 months or until the AXELOS official removes ITIL V3 Foundation from the training catalog.

ITIL® Foundation Certification Training in Monterrey Curriculum

Training Agenda

Day

Lesson No.

Topics

1

 

Introduction to Certification Planner, LLC

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Introduction  to  the  Course

 

  • The course objective
  • Overview of ITIL
  • Why ITIL is successful
  • ITIL 2011 Components
  • ITIL Core Publications
  • ITIL V3 Credit System
  • ITIL V3 Exam details 

2

Principles of IT Service Management

 

  • IT Service Management Best Practices
  • Public and Proprietary Practices
  • Service Introduction
  • Service Management: Practices, Challenges and Benefits
  • Stakeholders in Service Management
  • Internal and External Customers and Services
  • Process: Characteristics
  • Functions Related to Service Management
  • How Process and Functions Operate
  • Roles in Service Management
  • RACI Model
  • Types of Service Providers
  • Suppliers and Legal Agreements

3

The Service Lifecycle

 

  • Components of Service Management Lifecycle
  • Interactions in Service Lifecycle
  • Relationship between Governance and ITSM

4

Service Strategy Stage: Introduction

 

  • Service Strategy: Purpose, Objective, Scope, Value for Business
  • Service Strategy Processes
  • Type of Services
  • Service Strategy: Customers and Users           

5

Service Strategy Concepts

 

  • Service Utility and Warranty
  • Service Assets
  • Value Creation
  • Factors that Influence Customer Perception of Value
  • Business Outcome
  • Service Packages
  • Business Case and its Uses
  • Simple Business Case Structure
  • Risk
  • Service Management Technology and Automation
  • Automation Benefits
  • Service Management Tools

6

Service Strategy Processes

 

  • Demand Management Process – Purpose, Objective, Scope
  • Managing Demand for Services
  • Patterns of Business Activities and User Profiles
  • Service Portfolio Management-Introduction, Purpose, Objective, Scope
  • Service Portfolio- Component Diagram, Process
  • Financial Management for IT Service - Purpose, Objective, Scope, Activities, Benefits
  • Business Relationship Management – Purpose, Objective, Scope
  • BRM- External and Internal Service Providers
  • Business Relationship Manager - Responsibilities

7

Service Design Stage: Introduction

 

  • Service Design Purpose, Objective, Scope
  • Service Design- Value for Business
  • Roles in Service Design

8

Service Design: Key Concepts

 

  • Four P’s of Service Design
  • Five Major Aspects of Service Design
  • Service Design Package

9

Service Design: Processes

 

  • Service Catalogue Management- Purpose, Objective, Scope, Two View Structure, Three View Structure
  • Role of Service Catalogue Manager
  • Service Level Management- Purpose, Objective, Scope, Process Activities, Key Terms
  • Service Level Management- Relationship Between Service Catalogue and Agreements
  • Service Level Management – Design SLA Structure
  • Content of an SLA, Service Review
  • Service Improvement Program
  • Service Level Management vs Business Relationship Management
  • Supplier Management- Purpose, Objective, Scope
  • Supplier and Contract Management Information System
  • Supplier Management and Service Level Management
  • Role of Supplier Manager
  • Capacity Management – Purpose, Objective, Scope, Process Activity, Sub processes
  • Business Capacity Management
  • Service Capacity Management
  • Component Capacity Management
  • Capacity Management- Capacity Plan
  • Availability Management

2

 

  • Concepts related to Expanded Incident Lifecycle
  • IT Service Continuity Management
  • Information Security Management and Framework
  • IT Security Policy
  • Information Security Management
  • Design Coordination and Governance

10

Service Transition: Introduction

 

  • Service Transition
  • Configuration Item
  • Configuration Management System

11

Service Transition: Processes

 

  • Introduction to Service Transition Process
  • Transition Planning and Support
  • Change Management and Model
  • Change Advisory Board and Change Manager
  • 7 R’s of Change Management
  • Change Matrix
  • Service Asset and Configuration Management
  • Configuration Baseline and Database
  • Definitive Media Library
  • CMDB and DML
  • Secure Library and Secure Stores
  • SACM – Logical Model
  • Relationship Between CMDB, CMS and SKMS
  • Release and Deployment Management Process
  • Release Policy
  • Release and Deployment Approaches
  • RDM Phases
  • Release Management
  • Knowledge Management
  • Sata-Information-Knowledge-Wisdom (DIKW)

12

Service Operation: Introduction

 

  • Service Operation
  • Role and Types of Communication

13

Service Operations: Processes

 

  • Event Management
  • Event Logging and Filtering
  • Managing Exceptional Events
  • Alerts and Incidents
  • Incident Management
  • Priority
  • Process Interfaces
  • Problem Management
  • Known Errors and Known Error Database
  • Types of Problem Management Processes
  • Request Fulfilment
  • Service Request
  • Access Management

14

Service Operations: Functions

 

  • Service Desk
  • Technical Management Function
  • Application Management
  • IT Operations Management

15

Continual Service Improvement: Introduction

 

  • Continual Service Improvement

16

Continual Service Improvement: Key Principles and Models

 

  • CSI Organizational Change
  • CSI Register
  • Service Measurement
  • CSI- Monitor and Measure
  • Type of Metrics
  • CSI-Measurement and Metrics
  • PDCA-Deming Cycle
  • Seven-Step Improvement Process
  • Seven Step SIKW Model
  • CSI Approach

ITIL® Foundation Certification Training in Monterrey Video



ITIL® Foundation Certification Training in Monterrey FAQ's

ITIL® V3 Foundation exam is the entry-level certification. It offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices. ITIL® V3 will be discontinued soon since the ITIL®4 Foundation has been launched.

Yes, we offer a 100% money-back guarantee on the ITIL® V3 Foundation certification course. To learn more about our money-back guarantee, please click here.

 

The exam fee is included in the ITIL® V3 Foundation course fee. You will receive an email containing our exam voucher code and instructions to take the exam online on day 2 of your course.

On completion of 2 days of In-person/online training, you will receive a 16 PDU certificate. Certificate soft copy will be mailed to your registered email address within 48 hours of course completion.

All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CP course material.

Yes, for online exams, we will help you set up your PC/Laptop, and for an In-person exam, we will help you find the nearest location, available date and time.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes. 

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

Absolutely yes. You need to drop an email to Support@certificationplanner.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.

Our certification training programs are designs to help you pass the exam in 1st attempt. With a hands-on learning approach and globally accredited courseware, our training program will boost your confidence not only to pass the exam but also to retain the knowledge beyond the classroom. 

ITIL® Foundation Certification Training in Monterrey Review

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