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All You Need to Know About ITIL

Published on Tue 3, 2020
All You Need to Know About ITIL

Over the years, it has become quite obvious that any organization requires development in both business acumen and IT capabilities to stay relevant in the market. No matter how proficient an organization is with your day to day business endeavors, it will have to supplement IT capabilities growth, no matter how awkward it gets.

Such transitions do not happen themselves. You need a plan and a person who has the know-how of leading and driving the change in IT service management. This is where ITIL comes into the picture.

The Information Technology Infrastructure Library is a set of ITSM practices used by organizations for IT service management. Almost all the organizations working in IT uses ITIL in some form or the other, but its scope has grown much in recent years. Several non-IT organizations have started employing ITIL practices and methodologies. What initially started as a series of books to give standard to IT services and avoid the most common pitfalls in an attempt to deliver the best services has now developed into a several level suit that covers from service strategies to Continual improvement that not only help the practitioners to adapt the infrastructure according to the present variations but also prepare it for future changes.


What is ITIL?

ITIL or the Information Technology Infrastructure Library is a set of best practices aimed at optimizing the IT service process. What makes ITIL so effective is that it is not designed around any specific business model but is based on the experience of IT professionals. A direct result of this is that ITIL is very versatile and has been and is being used across various business setups and industries.


How does ITIL benefit Business?

In a traditional setup, a service desk comes into action only when there is an issue. There is a system failure, a software expires, or the server does something it was not supposed to. The result is a volley of inquiry, discussion, and actions. While it can be fun to see one of your colleagues having an exceptionally bad day, it is not the same when you are on the receiving end. It is moments like these when you desire the needs of a system or best practices that could have avoided such situations, and this is where the ITIL finds its maximum utility. So, how does ITIL benefit an organization?

1. Working with Partners become easy

Long before the advent of the internet and multidirectional business setups, collaborations between business units and organizations had come up as a basic requirement. This means, with the diversity in business, having a common platform for work and quality maintenance would have significant advantages especially is all of them are using the same approach to service. In the current scenario, having a common framework can greatly reduce development and maintenance costs.

2. It becomes easy to scale

A major issue faced by organizations is that their system and process are not able to keep up with their growth. The dependency on and pressure on these systems and processes increase drive up to a point where they become trite. An ITIL driven system will take sufficient steps to make sure that they can tackle such scale-ups by eliminating redundancies, strengthening the core processes and improving resource utilization.

3. Affect the quality of service

It all boils down to the service that you provide. Everyone wants squeaky clean service, be it internal or external. ITIL pays extensive emphasis on enhancing the quality of service and can greatly enhance it.

Apart from this, there are several straight forward benefits that come out of ITIL.

  1. A more grounded arrangement among IT and the business
  2. Improved service delivery and customer satisfaction
  3. Diminished expenses through improved use of assets
  4. Greater visibility of IT costs and assets
  5. Better management of business risk and service disruption or failure


Collectively, the complete ITIL suit coves every aspect of IT Service management:

  1. ITIL Foundation
  2. ITIL Service Strategy
  3. ITIL Service Design
  4. ITIL Service Transition
  5. ITIL Service Operation
  6. ITIL Continual Service Improvement
  7.  ITIL Operational Support and Analysis
  8.  ITIL Planning, Protection, and Optimization
  9. ITIL Release, Control, and Validation
  10. ITIL Service Offerings and Agreements


ITIL Certification

AXELOs took ownership of ITIL in July 2013 and since then it has owned and driven ITIL framework and accredits training and examination institutes.

The third version of the ITIL suite offered five different certification levels.

  • Foundation: this is the certification level from where a beginner starts. This level deals with the basics of ITIL and gives an overall introduction to the structure of the certification along with an introduction to the 5 practice area of IT service lifecycle and how these lifecycle stages are linked to each other.
  • Practitioner: This level pays more attention to how to use the ITIL framework to support the business objective. While the certification is not mandatory towards achieving higher-level certification, it provides three credits.
  • Intermediate (Service Lifecycle and Service Capability categories): A module-based level where each module deals with a certain aspect of IT service management.

Service Lifecycle stream includes

    • Service Strategy (SS)
    • Service Design (SD)
    • Service Transition (ST)
    • Service Operation (SO)
    • Continual Service Improvement (CSI)

Service Capability categories include:

    • Operational Support and Analysis (OSA)
    • Planning, Protection, and Optimization (PPO)
    • Release, Control, and Validation (RCV)
    • Service Offerings and Agreements (SOA)


  • Expert: It is the advanced level certification that covers the length and breadth of ITIL practices and disciplines.
  • Master: With this certification, you will be able to apply all the ITIL practices and disciplines to real-world situations.


ITIL makes use of the credit system for certification from Foundation till Expert level with each certification earning certain credits. A total of 22 credits is required to achieve ITIL Expert certification.



What is new?

AXELOS started working on updating the ITIL V3 towards the end of 2017. With the development work and associated training spanning throughout 2018, AXELOS has finally announced the launch of a new and improved ITIL 4 certification suit. The first level of the certification was launched in early 2019, with the rest of the certification levels planned for release in the latter part of 2019. You can learn more about ITIL 4 in the following articles:



How can we help?

There are several training facilitators in the market who can assist you with the ITIL certifications. We, Certification Planner, are a leading training provider and are committed to connecting you with the best training solutions available. With our courseware being developed by Certified ITIL  instructors, we provide the best-in-class quality. Also get access to complimentary E-learning material, E-Book, Chapter end quizzes and much more.

If you want to know more, contact us at or visit us at You can also call us at +1 4084185586. Happy learning!

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