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Additional Resources/Materials

Exam Assistance/35 PDUs Certificate

Live Online Classroom

$
1799
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3 Days of Live Online Training

2026 Study Guide & Mock Exams

Trailhead & CRM Activities

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Salesforce Administrator Certification Training – Updated for the Latest Salesforce Administrator Exam

Launch or accelerate your Salesforce career with Certification Planner’s Salesforce Administrator Certification Training, a comprehensive 3-day instructor-led course designed to help professionals master Salesforce administration concepts and prepare confidently for the Salesforce Certified Administrator exam.

As one of Certification Planner’s most successful and highest-rated certification programs, this course has helped thousands of professionals build Salesforce administration skills and achieve certification success, maintaining an impressive 98.84% certification success rate.

Delivered in both live online and in-person classroom formats across more than 120 cities worldwide, this hands-on Salesforce Administrator training provides practical experience with Salesforce configuration, user management, security controls, automation tools, reporting, dashboards, and CRM best practices.

Why Choose Certification Planner's Salesforce Administrator Training?

Our Salesforce Administrator Certification Training goes beyond traditional exam preparation by combining instructor-led learning, hands-on Trailhead exercises, Salesforce Playground activities, real-world business scenarios, and practical CRM administration skills.

Participants receive:

  • 3 Days of Instructor-Led Training

  • Live Online or In-Person Classroom Options

  • Training Available Across 120+ Cities

  • Updated Salesforce Administrator Courseware

  • Salesforce Playground Exercises

  • Guided Trailhead Learning Activities

  • Practice Exams Based on Real Exam Feedback

  • Real-World Administration Scenarios

  • Salesforce Certified Instructors

  • Comprehensive Exam Preparation Resources

Learn from Salesforce Certified Experts

All training sessions are delivered by experienced Salesforce-certified instructors with more than 10 years of industry experience and multiple Salesforce certifications.

Our instructors bring real-world implementation knowledge and practical consulting experience into the classroom, helping participants understand how Salesforce is configured and managed within actual business environments.

Students benefit from:

  • Industry Best Practices

  • Real Implementation Examples

  • Exam Preparation Guidance

  • Practical Salesforce Administration Techniques

  • Instructor Mentoring & Support

  • Hands-On Learning Sessions

Hands-On Salesforce Learning Experience

Salesforce administration is best learned through practical application. That's why this course includes live demonstrations, guided exercises, and hands-on activities using Salesforce Trailhead and Salesforce Playground environments.

Participants gain practical experience performing common administrator tasks such as:

  • User & Profile Management

  • Security & Access Configuration

  • Creating Reports & Dashboards

  • Managing Leads & Opportunities

  • Configuring Objects & Fields

  • Workflow & Automation Setup

  • Task & Activity Management

  • Business Process Configuration

  • Data Management Activities

Through interactive workshops and real-life business scenarios, participants learn how Salesforce administrators support sales, service, marketing, and business operations teams.

Updated for the Latest Salesforce Administrator Exam

Certification Planner continuously updates course materials to align with Salesforce Administrator exam objectives and platform enhancements.

Our curriculum reflects current Salesforce administration practices, certification requirements, and evolving CRM technologies to ensure students are prepared for both the certification exam and real-world administration responsibilities.

In addition, our practice exams are regularly updated using feedback from students, instructors, and recent certification candidates, helping participants focus on the most relevant exam topics and question styles.

Build In-Demand Salesforce Skills

Salesforce remains one of the world's leading CRM platforms, used by organizations across virtually every industry.

Salesforce Administrators play a critical role in:

  • User Management

  • Data Management

  • Security Administration

  • CRM Configuration

  • Business Process Automation

  • Reporting & Analytics

  • Platform Adoption & Support

As organizations continue to invest in Salesforce, certified administrators remain among the most in-demand professionals within the Salesforce ecosystem.

Prepare for Salesforce Certification Success

Whether you are new to Salesforce, transitioning into a CRM administration role, supporting a Salesforce implementation, or pursuing a career in the Salesforce ecosystem, Certification Planner’s Salesforce Administrator Certification Training provides the knowledge, practical experience, and exam preparation needed to achieve certification success.

With expert instructors, hands-on Trailhead exercises, Salesforce Playground activities, real-world case studies, updated course materials, and a proven 98.84% success rate, this course prepares you to confidently pursue Salesforce Administrator certification and advance your career.

Salesforce Administrator Certification Training – Course Curriculum

Certification Planner’s Salesforce Administrator Certification Training is a comprehensive 3-day instructor-led program designed to help professionals gain the knowledge and hands-on experience required to manage, configure, and maintain Salesforce environments while preparing for the Salesforce Certified Administrator exam.

This course combines Salesforce administration fundamentals, real-world business scenarios, Salesforce Playground exercises, Trailhead activities, and certification exam preparation to help participants develop both practical administration skills and exam readiness.

Training is delivered by Salesforce-certified instructors with 10+ years of experience and multiple Salesforce certifications, providing students with valuable insights into real-world Salesforce implementations and administration best practices.

Day 1 – Salesforce Fundamentals, Organization Setup & Security

Introduction to Salesforce

  • Salesforce Platform Overview

  • CRM Fundamentals

  • Salesforce Ecosystem

  • Administrator Roles & Responsibilities

  • Salesforce Navigation

  • Lightning Experience Overview

Organization Setup

  • Company Information

  • Fiscal Year Settings

  • Business Hours

  • Holiday Management

  • Multi-Currency Settings

  • User Interface Customization

User Setup & Administration

  • User Management

  • Profiles & Permission Sets

  • Roles & Role Hierarchies

  • Login Access Policies

  • User Security Controls

  • Delegated Administration

Security & Access Management

  • Organization-Wide Defaults

  • Sharing Rules

  • Manual Sharing

  • Field-Level Security

  • Object Permissions

  • Data Access Controls

Hands-On Trailhead & Playground Labs

  • User Creation & Management

  • Profile Configuration

  • Security Setup Exercises

  • Access Control Scenarios

Day 2 – Data Management, Objects & Business Applications

Standard & Custom Objects

  • Standard Objects Overview

  • Custom Object Creation

  • Fields & Relationships

  • Record Types

  • Page Layouts

  • Validation Rules

Sales Cloud Administration

  • Lead Management

  • Account Management

  • Contact Management

  • Opportunity Management

  • Products & Price Books

  • Sales Process Configuration

Service Cloud Fundamentals

  • Case Management

  • Service Processes

  • Queues & Assignment Rules

  • Customer Support Workflows

  • Knowledge Management Basics

Data Management

  • Data Import Wizard

  • Data Export Tools

  • Data Quality Management

  • Duplicate Management

  • Mass Data Updates

  • Data Security Best Practices

Hands-On Trailhead & Playground Labs

  • Object Creation Exercises

  • Custom Field Configuration

  • Lead & Opportunity Management

  • Data Import Activities

Day 3 – Automation, Reporting & Exam Preparation

Process Automation

  • Workflow Rules

  • Process Builder Concepts

  • Flow Builder Fundamentals

  • Approval Processes

  • Email Alerts

  • Automation Best Practices

Activity & Task Management

  • Tasks & Events

  • Activity Tracking

  • Calendar Management

  • Productivity Features

  • User Collaboration Tools

Reports & Dashboards

  • Report Types

  • Report Creation

  • Report Filters

  • Dashboard Components

  • Dashboard Customization

  • Data Visualization Techniques

Productivity & Collaboration

  • Chatter Collaboration

  • Mobile Administration Basics

  • User Adoption Strategies

  • Productivity Enhancements

Salesforce Exam Preparation

  • Salesforce Administrator Exam Structure

  • Domain-by-Domain Review

  • Practice Questions

  • Mock Exam Review

  • Exam-Taking Strategies

  • Time Management Techniques

Hands-On Trailhead & Playground Labs

  • Flow Creation Exercises

  • Reporting & Dashboard Activities

  • Real-Life Administration Scenarios

  • Exam Readiness Assessment

Included Learning Resources

  • Updated Salesforce Administrator Courseware

  • Instructor-Led Training

  • Salesforce Playground Exercises

  • Guided Trailhead Activities

  • Practice Exams

  • Real-World Business Scenarios

  • Exam Preparation Resources

  • Salesforce Administration Best Practices

  • Post-Class Study Recommendations

Learning Outcomes

Upon successful completion of this Salesforce Administrator Certification Training, participants will be able to:

  • Configure and manage Salesforce environments

  • Administer users, roles, profiles, and permissions

  • Create and manage standard and custom objects

  • Implement Salesforce security controls

  • Configure workflows, automation, and business processes

  • Create reports and dashboards for business insights

  • Manage Salesforce data effectively

  • Prepare confidently for the Salesforce Certified Administrator exam

Salesforce Certified Administrator Exam Information

The Salesforce Certified Administrator credential is the most widely recognized entry-level certification within the Salesforce ecosystem. It validates a professional's ability to configure Salesforce, manage users, implement security controls, create reports and dashboards, automate business processes, and support organizational success using the Salesforce platform.

Certification Planner’s Salesforce Administrator Certification Training is fully aligned with the latest Salesforce Administrator exam objectives and includes hands-on Trailhead exercises, Salesforce Playground activities, real-world administration scenarios, and exam-focused preparation resources.

Salesforce Administrator Exam Overview

Examination Details

  • Certification: Salesforce Certified Administrator

  • Exam Format: Multiple-Choice & Multiple-Select Questions

  • Scored Questions: 60 Questions

  • Additional Unscored Questions: Up to 5 Questions

  • Exam Duration: 105 Minutes

  • Passing Score: 65%

  • Exam Fee: USD $200

  • Retake Fee: USD $100

  • Prerequisites: None Required

  • Reference Materials Allowed: No (Closed Book Exam)

  • Delivery Options:

    • Online Proctored Exam

    • Pearson VUE Testing Center Exam

  • Language: English and other supported languages by Salesforce

Exam Delivery Options

Salesforce offers flexible testing options to accommodate candidates worldwide.

Online Proctored Exam

Candidates can take the exam remotely from home or office using a webcam and secure testing software. Identity verification and system checks are required before the exam begins.

Testing Center Exam

Candidates may choose to take the exam at an authorized Pearson VUE testing center where exam security, equipment, and supervision are provided onsite.

Exam Break Policy

The Salesforce Administrator exam is conducted as a continuous 105-minute examination.

There are no scheduled breaks during the exam. Candidates should plan accordingly before beginning the exam session. For online-proctored exams, leaving the testing environment may result in exam termination according to Salesforce and Pearson VUE testing policies.

Salesforce Administrator Exam Domains

The exam measures knowledge across the key responsibilities of a Salesforce Administrator.

Configuration & Setup

  • Company Settings

  • User Setup

  • Security Controls

  • Login Access Policies

  • Organization Configuration

Object Manager & Lightning App Builder

  • Standard Objects

  • Custom Objects

  • Fields & Relationships

  • Record Types

  • Page Layouts

  • Lightning Applications

Sales & Marketing Applications

  • Leads

  • Accounts

  • Contacts

  • Opportunities

  • Campaigns

  • Sales Productivity Features

Service & Support Applications

  • Cases

  • Queues

  • Service Processes

  • Support Features

Productivity & Collaboration

  • Activities

  • Chatter

  • Collaboration Features

  • Mobile Administration

Data & Analytics Management

  • Reports

  • Dashboards

  • Data Import & Export

  • Data Quality Management

Workflow & Process Automation

  • Flow Builder

  • Approval Processes

  • Automation Tools

  • Business Process Configuration

These exam domains are covered extensively throughout Certification Planner's instructor-led training, practical workshops, Salesforce Playground exercises, and Trailhead activities.

Hands-On Exam Preparation

Certification Planner's Salesforce Administrator course emphasizes practical learning and real-world application.

Participants gain hands-on experience through:

  • Salesforce Playground Exercises

  • Guided Trailhead Activities

  • User Management Labs

  • Security Configuration Exercises

  • Report & Dashboard Creation

  • Flow Builder Workshops

  • Real-Life Business Scenarios

  • Instructor-Led Demonstrations

This practical approach helps students develop the skills required both for certification success and real-world Salesforce administration responsibilities.

Practice Exams & Exam Readiness

Participants receive practice questions and exam preparation resources developed using:

  • Salesforce Exam Objectives

  • Student Feedback

  • Instructor Insights

  • Real Exam Experiences

  • Frequently Tested Concepts

Our practice exams help participants become familiar with scenario-based questions, exam structure, and time management techniques.

Learn from Experienced Salesforce Professionals

All classes are delivered by Salesforce-certified instructors with more than 10 years of industry experience and multiple Salesforce certifications.

Students benefit from:

  • Real Salesforce Implementation Experience

  • Administration Best Practices

  • Exam Preparation Guidance

  • Industry Use Cases

  • Instructor Mentoring & Support

  • Interactive Learning Sessions

Build a Career as a Salesforce Administrator

Salesforce Administrators are among the most in-demand professionals within the Salesforce ecosystem.

The certification validates your ability to manage and support Salesforce environments and can help prepare you for roles such as:

  • Salesforce Administrator

  • CRM Administrator

  • Salesforce Business Analyst

  • Salesforce Consultant

  • Sales Operations Specialist

  • Customer Success Professional

  • Salesforce Support Analyst

With updated course materials, hands-on Trailhead learning, Salesforce Playground exercises, practical administration labs, and expert instruction, Certification Planner prepares participants to confidently pursue Salesforce Administrator certification and advance their Salesforce careers.

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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • Salesforce Administration Fundamentals
  • User & Security Management
  • Reports & Dashboard Creation
  • Workflow & Process Automation
  • Data Management Techniques
  • Salesforce Exam Preparation

Who This Course is for

Certification Planner’s Salesforce Administrator Certification Training is designed for professionals who want to build practical Salesforce administration skills, prepare for the Salesforce Certified Administrator exam, and pursue career opportunities within the Salesforce ecosystem.

Whether you are new to Salesforce or already working with CRM systems, this course provides the knowledge, hands-on experience, and exam preparation needed to confidently manage Salesforce environments and support business users.

This course is ideal for:

  • Aspiring Salesforce Administrators seeking a globally recognized Salesforce certification.

  • CRM Administrators responsible for managing customer relationship management platforms.

  • Business Analysts who work closely with Salesforce users, business processes, and system requirements.

  • Sales Operations Professionals supporting sales teams, pipelines, and customer management processes.

  • Customer Success and Service Professionals managing customer interactions and support operations.

  • System Administrators looking to expand their expertise into Salesforce administration.

  • Salesforce End Users seeking a deeper understanding of platform capabilities and administration functions.

  • IT Professionals supporting Salesforce implementations and business applications.

  • Project Coordinators and Project Managers involved in Salesforce projects and CRM initiatives.

  • Career Changers looking to enter the rapidly growing Salesforce ecosystem.

This course is particularly valuable for professionals who want hands-on experience with Salesforce configuration, security management, reporting, dashboards, automation tools, user administration, and business process optimization.

No prior Salesforce certification is required, making this course suitable for both beginners and experienced professionals looking to validate their Salesforce knowledge through certification.

With live Trailhead exercises, Salesforce Playground activities, real-world business scenarios, and instruction from Salesforce-certified experts with 10+ years of experience, participants gain practical skills that can be immediately applied in real-world Salesforce environments.

FAQ 'S
Popular Questions

No. There are no mandatory prerequisites to attend the Salesforce Administrator Certification Training. This course is designed for beginners, business users, CRM professionals, system administrators, and aspiring Salesforce professionals. However, basic familiarity with CRM concepts and business processes can be helpful.

The Salesforce Administrator exam is considered an entry-level certification within the Salesforce ecosystem, but it requires a solid understanding of Salesforce administration concepts, security, automation, reports, dashboards, and business processes. Certification Planner’s hands-on training, Trailhead exercises, Salesforce Playground activities, and practice exams help participants prepare effectively for the certification exam.

Salesforce Administrator certification can open opportunities in roles such as: Salesforce Administrator, CRM Administrator, Salesforce Business Analyst, Sales Operations Specialist, Salesforce Consultant, Customer Success Administrator, Salesforce Support Specialist, Salesforce Project Coordinator. As Salesforce continues to be adopted globally, certified administrators remain in high demand across industries.

Yes. The course includes extensive hands-on learning through Salesforce Playground environments, guided Trailhead activities, instructor-led demonstrations, real-world business scenarios, and practical administration exercises. Participants gain experience configuring Salesforce, managing users, creating reports and dashboards, building automation, and supporting business processes.

Certification Planner provides updated course materials aligned with the latest Salesforce Administrator exam objectives, instructor-led training by Salesforce-certified experts, practice exams, real-world scenarios, Trailhead exercises, Salesforce Playground labs, and exam preparation guidance. Our Salesforce Administrator course maintains a 98.84% certification success rate among students who complete the training and recommended preparation activities.

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