A Certified Business Analyst is a professional responsible for eliciting, documenting, and managing the requirements, facilitating meetings, drafting feasibility studies, and acting as a liaison or bridge between technical and functional groups.
This course covers these key topics, each making up a specific percentage of the exam.
- Customer Discovery: 17%
- Collaboration with Stakeholders: 24%
- Business Process Mapping: 16%
- Requirements: 17%
- User Stories: 18%
- User Acceptance: 8%
The Salesforce Certified Business Analyst course is designed for Business Analysts with experience in Salesforce. Upon completion of the course, you will get a hands-on understanding of Salesforce business needs, capture requirements, and collaborates with stakeholders to support the development of Salesforce solutions that drive business improvements.