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3 Days of In-Person Training

Official Salesforce Study Guide

Exam Based Practice Exams

Additional Resources/Materials

Exam Assistance/24 PDUs Certificate

Live Online Classroom

$
3049
Weekend

3 Days of Live Online Classroom

Official Salesforce Study Guide

Exam Based Practice Exams

Live Class Recorded Videos

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Online Self-Study

$
1299
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Lifetime Access to Courseware

Official Salesforce Study Guide

Exam Based Practice Exams

Additional Resources/Materials

Exam Assistance/24 PDUs Certificate

A Certified Business Analyst is a professional responsible for eliciting, documenting, and managing the requirements, facilitating meetings, drafting feasibility studies, and acting as a liaison or bridge between technical and functional groups.

This course covers these key topics, each making up a specific percentage of the exam.

  • Customer Discovery: 17%
  • Collaboration with Stakeholders: 24%
  • Business Process Mapping: 16%
  • Requirements: 17%
  • User Stories: 18%
  • User Acceptance: 8%

The Salesforce Certified Business Analyst course is designed for Business Analysts with experience in Salesforce. Upon completion of the course, you will get a hands-on understanding of Salesforce business needs, capture requirements, and collaborates with stakeholders to support the development of Salesforce solutions that drive business improvements.

  • Customer Discovery: 17%
    • Determine business strategies, goals, initiatives, and challenges to define the scope of business analysis.
    • Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state.
    • Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
    • Apply the implementation lifecycle for planning business analysis activities.
    • Analyze the customer's Salesforce environment to identify opportunities and constraints.
    • Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business.
  • Collaboration with Stakeholders: 24%

    • Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
    • Identify key stakeholders and develop relationships with them as trusted advisors to act as a liaison between business and technical teams.
    • Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
    • Explain how to move from the current state analysis to an agreed future state design.
    • Understand how Salesforce features and best practices impact solution options and business processes.
    • Given a scenario, manage competing priorities to obtain sign-off from stakeholders. 
  • Business Process Mapping: 16%

    • Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
    • Apply an understanding of hierarchical process mapping to engage stakeholders at different levels of an organization.
    • Analyze and document a business process to elicit requirements and identify resources to visualize a future state.
    • Apply governance at agreed future state processes to control scope. 
  • Requirements: 17%

    • Distinguish between requirements vs. User stories to engage business and technical stakeholders.
    • Verify and prioritize existing requirements and identify new requirements to develop the future state.
    • Document requirements in a version-controlled repository to manage scope.
  • User Stories: 18%

    • Understand the components of a user story to perform a thorough analysis.
    • Contrast the difference between acceptance criteria vs. The definition of done.
    • Document user stories in a version-controlled repository to manage scope.
  • User Acceptance: 8%

    • Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements.
    • Guide UAT and manage the results to determine whether the solution meets the requirements.
    • Given a scenario, make a go/no-go release decision when new business or technical issues arise.

Recommended Experience

  • 2 years of Business Analyst experience, including demonstrated success in owning and delivering business process improvements
  • 2 years of Salesforce Platform experience

Number of Questions

60 + 5 non-scored items

Passing Score

72%

Results

Received immediately

Cost 

$200

Location

Online or at a facility in your area

Restrictions

No hard copy or online materials can be referenced during the exam

Prerequisite

Salesforce Certified Administrator credential

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Chris lopez ( @software quality assurance tester )

Achieved 2 certifications from here…. Always a good experience

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Scott gross ( @Personal Manager training )

CP accommodated all our requests and was able to customize a learning plan for our company that fit perfectly with the mindsets of our employees….Thank you!

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Mike harding ( @Quality Control Technician )

We really enjoyed their Lean Six Sigma workshop, they have a robust yet simple content  also their bootcamp had a practical sessions which  were most useful to me and my colleagues . we also received evaluations at the end of the class which has helped us  to improve and hone our skills.

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John buckley ( @Associate Executive HR )

CP is a trustworthy training and development company that provides quality services and will accommodate all types of training depending upon the nature of your buisness. If you need a highly effective training partner that helps you think through your projects, recommends smart strategies, and works with creativity,  look no further CP is the one for you.

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Brittany walker ( @Document Controller )

CP is one of the best training providers out there to achieve any certification.  The instructor, for the class I have attended, was very knowledgeable, and went into every possible detail to make sure we get the concepts correct. Their classes run throughout the year and they have various options to fit the training with your schedule. Was very happy with their course materials as well.
The course material, presentations, videos are extremely helpful, which prove to be a great point of reference while the preparation mode is on. I am very happy that I chose CP

What You`ll Learn on This Course

  • 98.23% Exam Passing Rate
  • Over 70,000+ Professionals Attended
  • Weekly Classes to Match Your Schedule
  • 50+ Certified Salesforce Instructors
  • Self-Paced, Virtual or In-person Training
  • Guaranteed to Run Classes

Who This Course is for

A Salesforce Certified Business Analyst drives business improvements and collaborates with stakeholders to understand business needs and value in the context of the customer environment. The candidate has experience working in a particular industry or domain and supporting the business with the Salesforce Platform (i.e., Sales Cloud, Marketing Cloud, and so on).

The Salesforce Certified Business Analyst has the following experience:

  • 2 years of Business Analyst experience, including demonstrated success in owning and delivering business process improvements
  • 2 years of Salesforce Platform experience 
FAQ 'S
Popular Questions

Salesforce is one of the most popular cloud-based CRM tool used in automating sales, customer service, and digital marketing. Salesforce enables professionals in a sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

Official 100% money-back guarantee does not apply to Salesforce Certified Business Analyst course. However, we believe our course material is well aligned with the Salesforce Certified Business Analyst exam, and with the right focus and preparation, you will clear the exam in 1st attempt.

Participants can request to include the exam fee and receive a customized training quote for employer approval or enroll for the exam on www.salesforce.com directly. Contact Support@certificationplanner.com for the exam fee details.

Yes, for online exams, we will help you set up your PC/Laptop, and for an In-person exam, we will help you find the nearest location, available date and time.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes.

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