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Salesforce Administrator Certification Training

Implement, configure & manage Sales & Service Clouds with Salesforce Administration certification

(1425) Users

In-Person Classroom

Learn all about the world's no.1 cloud CRM in a traditional classroom setup

  • 3-days of traditional classroom training by certified instructors
  • Lifetime access to the Administrator courseware developed by Experts
  • Access to most updated practice Q&A to gauge your learning
  • Highest Success rate in Salesforce certification exams
  • Exam support by certified & 24 PDU's/ course completion certificate

$ 2749
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Live Online Classroom

Practical learning experience with a Live instructor online

  • 3-days of instructor-led online live classroom on Gotomeeting.com
  • Lifetime access to the Administrator courseware developed by Experts
  • Access to most updated practice Q&A to gauge your learning
  • Exam support by certified & 24 PDU's/ course completion certificate
  • Revisit the class with live class recorded videos - Lifetime access

$1429
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Online Self-Study

Study from home, office or even in lockdown at your own pace

  • Lifetime access to the Administrator courseware developed by Experts
  • Access to most updated practice Q&A to gauge your learning
  • High quality course material with 7 days money back guarantee*
  • Dedicated Salesforce certified staff to support your studies
  • Upgrade to Live online or In-person classroom at discounted rates

$899

Salesforce Administrator Certification Training Course Overview

The course designed to provide learning iterations for the Salesforce Administrator role. CP Salesforce Administrator course is designed for professionals with basic knowledge of Salesforce and who can perform tasks to assist organizations in getting even more from additional features and capabilities. With this course, you will gain insight into the sales and marketing ecosystem, manage the functionalities and Salesforce applications. CP offers quality learning experiences to establish your credentials in Salesforce and provide a substantial boost to your career. Study materials, practices, and case studies included in the course will help you pass the Administrative exam in a very 1st attempt.

Choose from 4 different training types depending on your learning style. Study by yourself with self-learning or get recorded assistance of an expert instructor with self-learning plus course. Learn from an instructor through a virtual class with live online training or go through the traditional way of learning with in-person classroom training.

Wondering which training type to choose? Connect with Allen@certificationplanner.com to schedule a quick meeting with the expert.

  • Courseware developed by industry leaders with 98.23% success rate
  • Prime focus on covering all preparatory grounds for the certification exam
  • Option to include Salesforce Administrator examination fee
  • Certified support staff to answer all your questions on chat, email, and phone

Salesforce Administrator Certification Training Curriculum

course_image_desc

Salesforce Administrator Certification Training Information

Salesforce Administrator certification is the initial credential and focuses on features and functionalities necessary for its implementation. The certification validates your experience in administrator best practices and enables you to:

  • Make use of the UI features available and used along managing with user handling
  • Understand various organizational security controls available along with manage use secure communication templates
  • Understand the complex architecture and relationship model and manage data effectively

Salesforce Administrator Certification Process:

* Understand the eligibility process and why you want to become a Salesforce Administrator certified professional

* Select a training type matching your learning style and availability

* Attend the course to practice and prepare for the SA exam

* Allocate 15-20 hours as study time for a couple of weeks.

* Attempt practice tests as much as possible until you achieve 80% or above score consistently  

* Register and schedule your Salesforce Admin exam online

* Sit for the SA exam and get certified in your 1st attempt* 

Exam Outline

The Salesforce Administrator exam measures a professional's skills & knowledge in the following objectives. Hands-on experience as a Salesforce Administrator and must have the experience in demonstrating each of the features/functions below.

Organizational Setup: 3%

  • Describe the information found in the company settings (for example, fiscal year, business hours, currency management, default settings).
  • Distinguish between the various UI features that an administrator controls, including the implications (for example, UI settings, search settings, list views, homepage layouts).

User Setup: 7%

  • Identify the steps to set up and/or maintain a user (for example, assign licenses, reset passwords, and resolve locked user accounts).
  • Understand the implications of activating, deactivating, or freezing a user.

Security and Access: 13%

  • Explain the various organization security controls (for example, passwords, IP restrictions, identity confirmation, network settings).
  • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, organization-wide defaults, roles, and the role hierarchy, manual sharing, sharing rules, and public groups).
  • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
  • Describe how folders can be used to organize and secure communication templates, dashboards, and reports.

Standard and Custom Objects: 14%

  • Describe the standard object architecture and relationship model.
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
  • Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

Sales and Marketing Applications: 14%

  • Given a scenario, identify the capabilities and implications of the sales process.
  • Given a scenario, identify the appropriate sales productivity features using opportunity tools, and know when products and Price Books should be used.
  • Describe the capabilities of lead automation tools and campaign management.
  • Describe the capability of Salesforce Content.

Service and Support Applications: 13%

  • Describe the capabilities of case management (for example, case processes, case settings, and case comments).
  • Given a scenario, identify how to automate case management (for example, case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
  • Describe the capabilities of Salesforce Knowledge.
  • Describe the capabilities of the Community application (for example, Ideas and Answers).

Activity Management and Collaboration: 3%

  • Describe the capabilities of activity management (for example, manage tasks, events, public calendars, multi-day events.
  • Describe the features of Chatter (for example, feed, groups, following, security).

Data Management: 10%

  • Describe the considerations when importing, updating, transferring, and mass deleting data (for example, CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).
  • Given a scenario, identify tools and use cases for managing data (for example, data loader, data import wizard).
  • Describe the capabilities and implications of data validation tools.
  • Describe the different ways to backup data (for example, data export service, exports, data loader).

Analytics—Reports and Dashboards: 10%

  • Describe the options available when creating or customizing a report (for example, report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
  • Describe the impact of the sharing model on reports.
  • Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, scheduling, and running user).
  • Describe the capabilities of custom report types.

Workflow/Process Automation: 8%

  • Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process.
  • Describe capabilities and use cases for the approval process.

Desktop and Mobile Administration: 3%

  • Describe the capabilities of the Salesforce Mobile App.
  • Describe the installation and synchronization options of Salesforce Lightning for Outlook.

AppExchange: 2%

  • Identify use cases for AppExchange applications.

Feel free to drop a call back request or shoot us an email at support@certificationplanner.com if you need any assistance.

Salesforce Administrator Certification Training Pre-requisites

Certified Salesforce Administrator professional should have basic knowledge of the features and options available to the Salesforce Administrator and the end-users. CSA should be able to respond to standard business requirements, perform administrative functions using current Salesforce features, and maintain a Salesforce organization.

In addition to attending CP 3 days In-person, Virtual, or self-study courses, the participant must have a minimum of six months experience as a Salesforce Admin & should be able to successfully perform the tasks outlined in the exam objectives section of this guide. 

Salesforce Administrator Certification Training Exam & Certification

Examination Format:

  • Register yourself on Salesforce website

  • Select the exam date and timing

  • Choose between taking the exam online(recommended) or onsite. Both are proctored.

  • Review the exam guidelines and other instructions 

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

  • Time allotted to complete the exam: 105 minutes

  • Passing score: 65%

  • Delivery options: Proctored exams delivered onsite and online.

  • References: No hard-copy or online materials may be referenced during the exam.

Exam Fee:

USD 200 + taxes

Re-exam fee: USD 100 + taxes 

Maintaining Salesforce Administrator Certification: Don’t let your hard-earned certification expire! follow the guidelines.

Participants must complete the Administrator certification maintenance modules three times a year on Trailhead. Your credential will expire if you do not complete all maintenance requirements by the due date.

Salesforce Administrator Certification Training Curriculum

Training Agenda

Lesson No.

Topics

 

Introduction

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Salesforce Overview

 

  • Introduction to Salesforce
  • Salesforce Edition
  • Home Page Features Customization
  • User Management
  • Creating and Customizing Tabs
  • Creating an App
  • Uploading a Company Logo
  • Company Information Page
  • System Overview Page
  • Updating the Fiscal Year

2

Sales Cloud

 

  • Leads Home Page
  • Creating List Views
  • Creating and Converting Leads
  • Creating Accounts
  • Creating Contacts
  • Creating Email Templates
  • Four Sales Productivity Features
  • Sending Individual Emails
  • Sending Mass Emails
  • Creating and Managing Price Books
  • Creating Products
  • Creating Opportunities
  • Creating Activities
  • Creating a Web-to-Lead Form
  • Create a Lead Assignment Rule
  • Creating a Lead Queue
  • Creating an Auto-Response Rule
  • Creating Campaigns
  • Record Types

3

Quote Templates

 

  • Creating a Quote Record
  • Creating a Quote Template
  • Generating a Quote PDF
  • Emailing a Quote PDF
  • Modifying Quote Templates

4

Service Cloud

 

  • Creating Cases
  • Creating Case Assignment Rules
  • Creating Case Escalation Rules
  • Enabling Solutions
  • Creating Solutions
  • Attaching Solutions to Cases
  • Enabling Knowledge
  • Configuring Knowledge
  • Creating a Web-to-Case Form
  • Create an Email-to-Case Address

5

AppExchange

 

  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant

6

Reports

 

  • Understanding Report Formats
  • Tabular Reports
  • Summary Reports
  • Matrix Reports
  • Join Reports
  • Creating a Lead Report
  • Creating Contacts and Accounts Report
  • Creating an Opportunity Report
  • Adding Leads to a Campaign from a Report
  • Creating a Campaign Report
  • Summarizing Report Data
  • Creating a Report Formula
  • Exporting Reports to Excel
  • Date Filters
  • Bucket Fields
  • Custom Report Types

7

Dashboards

 

  • Understanding Dashboard Components
  • Creating a Dashboard
  • Refreshing a Dashboard
  • Modifying Columns on Dashboard
  • Adding Filter to Dashboard
  • Managing Access to Reports
  • Adding a Report as a Dashboard Component
  • Setting Up Dynamic Dashboards
  • Enabling Dashboards for iPad
  • Modifying Report and Dashboard Interfaces
  • Activating the Report Builder on Profiles

8

Chatter

 

  • Chatter Overview
  • Enabling Chatter
  • Enabling Chatter Feeds on Records
  • Configuring Chatter Groups
  • Creating Customer Groups
  • Creating a Free Customer Chatter User
  • Customizing Chatter Email Notifications
  • Configuring Salesforce to Salesforce
  • Accepting a Salesforce Connection
  • Sharing an Account via Salesforce to Salesforce
  • Enabling Ideas
  • Configuring Idea Themes
  • Enabling Social Accounts
  • Enabling Libraries and Content
  • Customizing Libraries and Content
  • Uploading Documents to Libraries and Content
  • Configuring Salesforce1

9

Role Hierarchy

 

  • Viewing Role Hierarchy
  • Creating Roles
  • Enabling Field History
  • Creating Groups
  • Creating Permission Sets
  • Assigning Roles to Users

10

Security Controls

 

  • Viewing Object Security
  • Changing Default Record Access
  • Sharing Settings
  • Field Accessibility
  • Password Policies
  • Session Settings
  • Login Flows
  • Network Access
  • Activations
  • Session Management
  • Login Access Policies
  • Certificate and Key Management
  • Viewing Setup Audit Trail
  • Executing Expire All Passwords
  • Delegated Administrations
  • Remote Site Settings
  • Named Credentials
  • File Upload and Download Security

11

Profiles

 

  • Standard Profiles Overview
  • Assigning Page Layouts
  • Field-Level Security
  • Custom App Settings and Access
  • Tab Settings
  • Record Type Settings
  • Administrative Permissions
  • General User Permissions
  • Standard Object Permissions
  • Custom Object Permissions
  • Password Policies and Session Timeout
  • Login Hours and IP Ranges
  • Enabling Apex and Visualforce Access

12

Data Management

 

  • Importing Leads
  • Data Import Wizard
  • Importing Contacts and Accounts
  • Using Mass Delete
  • Installing Data Loader
  • Importing Records with Data Loader
  • Updating Records with Data Loader
  • Deleting Records with Data Loader
  • Exporting Records with Data Loader
  • Adding a Field in Schema Builder
  • Scheduling a Data Export
  • Creating and Using Sandbox
  • Mass Transferring Records
  • Reporting Snapshots
  • Working with Tags

13

Workflow Rules

 

  • Creating a Workflow Rule
  • Creating a Workflow Rule Field Update
  • Creating a Workflow Rule Task Assignment
  • Creating a Workflow Rule Email Alert
  • Outbound Message
  • Time-Dependent Workflow Action
  • Overview of the Approval Process
  • Components of an Approval Process

14

Change Sets and Deployment

 

  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
  • Deployment Status
  • Eclipse IDE

15

Communities

 

  • Creating a New Community
  • Partner Portal
  • Communities
  • Topic Management
  • Recommendations Management
  • Reputation Management
  • Adding Members
  • Managing Tabs and Branding
  • Login and Registration
  • Community Preferences

16

Help and Training

 

  • Using Answers
  • Using Ideas
  • Searching for a Help Topic
  • Contacting Support
  • Trust Site
  • Known Issues

Salesforce Administrator Certification Training Video


Salesforce Administrator Certification Training Information

Salesforce Administrator certification is the initial credential and focuses on features and functionalities necessary for its implementation. The certification validates your experience in administrator best practices and enables you to:

  • Make use of the UI features available and used along managing with user handling
  • Understand various organizational security controls available along with manage use secure communication templates
  • Understand the complex architecture and relationship model and manage data effectively

Salesforce Administrator Certification Process:

* Understand the eligibility process and why you want to become a Salesforce Administrator certified professional

* Select a training type matching your learning style and availability

* Attend the course to practice and prepare for the SA exam

* Allocate 15-20 hours as study time for a couple of weeks.

* Attempt practice tests as much as possible until you achieve 80% or above score consistently  

* Register and schedule your Salesforce Admin exam online

* Sit for the SA exam and get certified in your 1st attempt* 

Exam Outline

The Salesforce Administrator exam measures a professional's skills & knowledge in the following objectives. Hands-on experience as a Salesforce Administrator and must have the experience in demonstrating each of the features/functions below.

Organizational Setup: 3%

  • Describe the information found in the company settings (for example, fiscal year, business hours, currency management, default settings).
  • Distinguish between the various UI features that an administrator controls, including the implications (for example, UI settings, search settings, list views, homepage layouts).

User Setup: 7%

  • Identify the steps to set up and/or maintain a user (for example, assign licenses, reset passwords, and resolve locked user accounts).
  • Understand the implications of activating, deactivating, or freezing a user.

Security and Access: 13%

  • Explain the various organization security controls (for example, passwords, IP restrictions, identity confirmation, network settings).
  • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, organization-wide defaults, roles, and the role hierarchy, manual sharing, sharing rules, and public groups).
  • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
  • Describe how folders can be used to organize and secure communication templates, dashboards, and reports.

Standard and Custom Objects: 14%

  • Describe the standard object architecture and relationship model.
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
  • Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

Sales and Marketing Applications: 14%

  • Given a scenario, identify the capabilities and implications of the sales process.
  • Given a scenario, identify the appropriate sales productivity features using opportunity tools, and know when products and Price Books should be used.
  • Describe the capabilities of lead automation tools and campaign management.
  • Describe the capability of Salesforce Content.

Service and Support Applications: 13%

  • Describe the capabilities of case management (for example, case processes, case settings, and case comments).
  • Given a scenario, identify how to automate case management (for example, case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
  • Describe the capabilities of Salesforce Knowledge.
  • Describe the capabilities of the Community application (for example, Ideas and Answers).

Activity Management and Collaboration: 3%

  • Describe the capabilities of activity management (for example, manage tasks, events, public calendars, multi-day events.
  • Describe the features of Chatter (for example, feed, groups, following, security).

Data Management: 10%

  • Describe the considerations when importing, updating, transferring, and mass deleting data (for example, CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).
  • Given a scenario, identify tools and use cases for managing data (for example, data loader, data import wizard).
  • Describe the capabilities and implications of data validation tools.
  • Describe the different ways to backup data (for example, data export service, exports, data loader).

Analytics—Reports and Dashboards: 10%

  • Describe the options available when creating or customizing a report (for example, report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
  • Describe the impact of the sharing model on reports.
  • Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, scheduling, and running user).
  • Describe the capabilities of custom report types.

Workflow/Process Automation: 8%

  • Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process.
  • Describe capabilities and use cases for the approval process.

Desktop and Mobile Administration: 3%

  • Describe the capabilities of the Salesforce Mobile App.
  • Describe the installation and synchronization options of Salesforce Lightning for Outlook.

AppExchange: 2%

  • Identify use cases for AppExchange applications.

Feel free to drop a call back request or shoot us an email at support@certificationplanner.com if you need any assistance.

Salesforce Administrator Certification Training Pre-requisites

Certified Salesforce Administrator professional should have basic knowledge of the features and options available to the Salesforce Administrator and the end-users. CSA should be able to respond to standard business requirements, perform administrative functions using current Salesforce features, and maintain a Salesforce organization.

In addition to attending CP 3 days In-person, Virtual, or self-study courses, the participant must have a minimum of six months experience as a Salesforce Admin & should be able to successfully perform the tasks outlined in the exam objectives section of this guide. 

Salesforce Administrator Certification Training Exam & Certification

Examination Format:

  • Register yourself on Salesforce website

  • Select the exam date and timing

  • Choose between taking the exam online(recommended) or onsite. Both are proctored.

  • Review the exam guidelines and other instructions 

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

  • Time allotted to complete the exam: 105 minutes

  • Passing score: 65%

  • Delivery options: Proctored exams delivered onsite and online.

  • References: No hard-copy or online materials may be referenced during the exam.

Exam Fee:

USD 200 + taxes

Re-exam fee: USD 100 + taxes 

Maintaining Salesforce Administrator Certification: Don’t let your hard-earned certification expire! follow the guidelines.

Participants must complete the Administrator certification maintenance modules three times a year on Trailhead. Your credential will expire if you do not complete all maintenance requirements by the due date.

Salesforce Administrator Certification Training Curriculum

Training Agenda

Lesson No.

Topics

 

Introduction

 

  • What people say about CP
  • Training types
  • Accreditations and Clients
  • About Certification Planner
  • Introduction to live training
  • About the tutorial

1

Salesforce Overview

 

  • Introduction to Salesforce
  • Salesforce Edition
  • Home Page Features Customization
  • User Management
  • Creating and Customizing Tabs
  • Creating an App
  • Uploading a Company Logo
  • Company Information Page
  • System Overview Page
  • Updating the Fiscal Year

2

Sales Cloud

 

  • Leads Home Page
  • Creating List Views
  • Creating and Converting Leads
  • Creating Accounts
  • Creating Contacts
  • Creating Email Templates
  • Four Sales Productivity Features
  • Sending Individual Emails
  • Sending Mass Emails
  • Creating and Managing Price Books
  • Creating Products
  • Creating Opportunities
  • Creating Activities
  • Creating a Web-to-Lead Form
  • Create a Lead Assignment Rule
  • Creating a Lead Queue
  • Creating an Auto-Response Rule
  • Creating Campaigns
  • Record Types

3

Quote Templates

 

  • Creating a Quote Record
  • Creating a Quote Template
  • Generating a Quote PDF
  • Emailing a Quote PDF
  • Modifying Quote Templates

4

Service Cloud

 

  • Creating Cases
  • Creating Case Assignment Rules
  • Creating Case Escalation Rules
  • Enabling Solutions
  • Creating Solutions
  • Attaching Solutions to Cases
  • Enabling Knowledge
  • Configuring Knowledge
  • Creating a Web-to-Case Form
  • Create an Email-to-Case Address

5

AppExchange

 

  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant

6

Reports

 

  • Understanding Report Formats
  • Tabular Reports
  • Summary Reports
  • Matrix Reports
  • Join Reports
  • Creating a Lead Report
  • Creating Contacts and Accounts Report
  • Creating an Opportunity Report
  • Adding Leads to a Campaign from a Report
  • Creating a Campaign Report
  • Summarizing Report Data
  • Creating a Report Formula
  • Exporting Reports to Excel
  • Date Filters
  • Bucket Fields
  • Custom Report Types

7

Dashboards

 

  • Understanding Dashboard Components
  • Creating a Dashboard
  • Refreshing a Dashboard
  • Modifying Columns on Dashboard
  • Adding Filter to Dashboard
  • Managing Access to Reports
  • Adding a Report as a Dashboard Component
  • Setting Up Dynamic Dashboards
  • Enabling Dashboards for iPad
  • Modifying Report and Dashboard Interfaces
  • Activating the Report Builder on Profiles

8

Chatter

 

  • Chatter Overview
  • Enabling Chatter
  • Enabling Chatter Feeds on Records
  • Configuring Chatter Groups
  • Creating Customer Groups
  • Creating a Free Customer Chatter User
  • Customizing Chatter Email Notifications
  • Configuring Salesforce to Salesforce
  • Accepting a Salesforce Connection
  • Sharing an Account via Salesforce to Salesforce
  • Enabling Ideas
  • Configuring Idea Themes
  • Enabling Social Accounts
  • Enabling Libraries and Content
  • Customizing Libraries and Content
  • Uploading Documents to Libraries and Content
  • Configuring Salesforce1

9

Role Hierarchy

 

  • Viewing Role Hierarchy
  • Creating Roles
  • Enabling Field History
  • Creating Groups
  • Creating Permission Sets
  • Assigning Roles to Users

10

Security Controls

 

  • Viewing Object Security
  • Changing Default Record Access
  • Sharing Settings
  • Field Accessibility
  • Password Policies
  • Session Settings
  • Login Flows
  • Network Access
  • Activations
  • Session Management
  • Login Access Policies
  • Certificate and Key Management
  • Viewing Setup Audit Trail
  • Executing Expire All Passwords
  • Delegated Administrations
  • Remote Site Settings
  • Named Credentials
  • File Upload and Download Security

11

Profiles

 

  • Standard Profiles Overview
  • Assigning Page Layouts
  • Field-Level Security
  • Custom App Settings and Access
  • Tab Settings
  • Record Type Settings
  • Administrative Permissions
  • General User Permissions
  • Standard Object Permissions
  • Custom Object Permissions
  • Password Policies and Session Timeout
  • Login Hours and IP Ranges
  • Enabling Apex and Visualforce Access

12

Data Management

 

  • Importing Leads
  • Data Import Wizard
  • Importing Contacts and Accounts
  • Using Mass Delete
  • Installing Data Loader
  • Importing Records with Data Loader
  • Updating Records with Data Loader
  • Deleting Records with Data Loader
  • Exporting Records with Data Loader
  • Adding a Field in Schema Builder
  • Scheduling a Data Export
  • Creating and Using Sandbox
  • Mass Transferring Records
  • Reporting Snapshots
  • Working with Tags

13

Workflow Rules

 

  • Creating a Workflow Rule
  • Creating a Workflow Rule Field Update
  • Creating a Workflow Rule Task Assignment
  • Creating a Workflow Rule Email Alert
  • Outbound Message
  • Time-Dependent Workflow Action
  • Overview of the Approval Process
  • Components of an Approval Process

14

Change Sets and Deployment

 

  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
  • Deployment Status
  • Eclipse IDE

15

Communities

 

  • Creating a New Community
  • Partner Portal
  • Communities
  • Topic Management
  • Recommendations Management
  • Reputation Management
  • Adding Members
  • Managing Tabs and Branding
  • Login and Registration
  • Community Preferences

16

Help and Training

 

  • Using Answers
  • Using Ideas
  • Searching for a Help Topic
  • Contacting Support
  • Trust Site
  • Known Issues

Salesforce Administrator Certification Training Video



Salesforce Administrator Certification Training FAQ's

Marc Benioff Founded Salesforce in March 1999 and has its headquarters in Bay Area. Salesforce is one of the most popular cloud-based CRM tool used in automating sales, customer service, and digital marketing. Salesforce enables professionals in a sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

Salesforce Platform offers various certifications, and the following are the ones provided by Certification Planner, LLC.
 
Salesforce Administrator 3 Days Course
Salesforce App Builder 3 Days Course
Salesforce Administrator and App Builder 4-5 Days Course

Official 100% money-back guarantee does not apply to the Salesforce Administrator course. However, we believe our course material is well aligned with the Salesforce Administrator exam, and with the right focus and preparation, you will clear the exam in 1st attempt.

On completion of 3 days of Salesforce Administrator In-person/online training, you will receive a 24 PDU's certificate. Certificate soft copy will be mailed to your registered email address within 48 hours of course completion.

On completion of 3 days of Salesforce Administrator In-person/online training, you will receive a 24 PDU's certificate. Certificate soft copy will be mailed to your registered email address within 48 hours of course completion.

All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CP course material.

 

Yes, for online exams, we will help you set up your PC/Laptop, and for an In-person exam, we will help you find the nearest location, available date and time.

Our in-person and live online classroom training offers a similar learning experience except for the physical presence of the instructor and fellow students in the live online classrooms. You can see, talk, and chat with the instructor in online classes as well, just like the traditional classes. 

A course confirmation email will be sent immediately after the registration. Other information such as location, courseware access, instructor contact, timings, do’s, and don’ts will be shared five days before the class by our training team.

Absolutely yes. You need to drop an email to Support@certificationplanner.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy

Our certification training programs are designs to help you pass the exam in 1st attempt. With a hands-on learning approach and globally accredited courseware, our training program will boost your confidence not only to pass the exam but also to retain the knowledge beyond the classroom. 

Salesforce Administrator Certification Training Review

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