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Guide to Updated Salesforce Administrator Exam- June 2021

Published on Mon 18, 2021
Guide to Updated Salesforce Administrator Exam- June 2021


Salesforce is a cloud-based customer relationship management (CRM) platform and is one of the fastest-growing and most in-demand skills. Salesforce administrators are the professionals who are responsible to define the system requirements and customize the Salesforce platform for stakeholders. Salesforce administrators with certification ensure that Salesforce is efficiently used to meet the company goals. The usage of the Salesforce in the IT industry took a rapid pace in 2020 due to pandemics.

According to International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker, 2021, Salesforce has been named the #1 CRM provider for the eighth consecutive year.

With the above image, we can conclude that there is a huge demand for Salesforce skills in the market.

As per the IDC study guide, the job demand is set to create 3.3 million jobs in the Salesforce ecosystem by 2022. Among these, Salesforce administrator and Salesforce developer job roles are the most demanded ones.

Salesforce Admin Exam Update - June 2021

The Salesforce Administrator Exam course outline has been updated for June 2021. There are no major changes in the exam syllabus. The grouping and the order of the exam outline are slightly modified. The exam has been reorganized from 12 sections (with 34 objectives) to 7 sections (with 26 objectives). The exam sections were either moved, renamed, or removed. 

The details of the modification are shown below:



Organizational Setup (3%)

User Setup (7%)

Security & Access (13%)

Configuration & Setup (20%)

Standard & Custom Objects (14%)

Object Manager & Lightning App Builder (20%)

Sales & Marketing Applications (14%)

Sales & Marketing Applications (12%)

Service & Support Applications (13%)

Service & Support Applications (11%)

Activity Management & Collaboration (3%)

Desktop & Mobile Administration (3%)

AppExchange (2%)

Productivity & Collaboration (7%)

Data Management (10%)

Analytics, Reports & Dashboards (10%)

Data & Analytics Management (14%)

Workflow / Process Automation (8%)

Workflow / Process Automation (16%)

The exam sections modification details:



Activity Management and Collaboration

Moved to: Productivity and Collaboration

Analytics—Reports and Dashboards

Moved to: Data and Analytics Management


Moved to: Productivity and Collaboration

Data Management

Moved to: Data and Analytics Management

Desktop and Mobile Administration

Moved to: Productivity and Collaboration

Organizational Setup

Moved to: Configuration and Setup

Sales and Marketing Applications

Sales and Marketing Applications

Security and Access

Moved to: Configuration and Setup

Service and Support Applications

Service and Support Applications

Standard and Custom Objects

Renamed to: Object Manager and Lightning App Builder

User Setup

Moved to: Configuration and Setup

Workflow/Process Automation

Workflow/Process Automation

The objectives of the exam section include few changes. One new objective has been added and three objectives have been omitted from the syllabus. 16 detailed objectives remain the same. 10 detailed objectives were modified with negligible changes.

Detailed, objective added to the new exam outline:

  • Workflow/Process Automation: Describe the capabilities and use cases for Flow.

Detailed objectives removed from the syllabus:

  • Describe the capability of Salesforce Content.
  • Describe the capabilities of Salesforce Knowledge.
  • Describe the capabilities of the Salesforce Communities


As Salesforce Administrator Certification is for the professionals already working in Salesforce, candidates should have 6 or more months of experience as a Salesforce Administrator.

Also, basic knowledge of Salesforce in:

  • Features available to end-users
  • Configuration options available
  • Administrative functions

Salesforce Administrator Examination details

  • 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes (1 hr 45 mins)
  • Passing score: 65%
  • Mode of Exam: Proctored exam delivered onsite at a testing center or in an online proctored environment.

Examination Fee

  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law

Salesforce Administrator Exam Outline

Salesforce Administrator is expected to have hands-on experience in the following areas of Salesforce:



Configuration and Setup


Object Manager and Lightning App Builder


Sales and Marketing Applications


Service and Support Applications


Productivity and Collaboration


 Data and Analytics Management


Workflow/Process Automation


How to schedule a Salesforce Administrator Exam?

The Salesforce Administrator exam is tracked and scheduled through Webassessor. It is a cloud-based test development and delivery platform and is created by Kryterion, Inc. A candidate can schedule Salesforce Administrator Exam in the following mode:

  • On-site proctored center
  • Online with a virtual proctor

The Salesforce Administrator exam can be scheduled as per the convenience of the candidate. A candidate needs to register by following the below-mentioned instructions:

  • Log in to Webassessor at or create a new web assessor login
  • Click Register for an Exam.
  • Choose a Salesforce administrator Certification to schedule and select the delivery Mode: on-site proctored or online proctored.
  • Click the Register button for the delivery method you prefer.
  • If you selected the on-site proctored exam:
    • Select a testing center.
    • Select the date and time you would like to take the exam
  • If you selected the online proctored exam:
    • Select the date and time you would like to take the exam
    • All online proctored exams are automatically adjusted to the time zone of the location you inputted in your Webassessor profile details.
  • Click Select.
  • Review the exam and scheduling details for accuracy, click Checkout.
  • Enter your payment type. You can enter a voucher/coupon code and/or credit card.
    • Certification exams are taxable per local laws; you will see any applicable tax listed during the checkout process.
  • Click Submit.
  • You will see a purchase confirmation screen. Click Done.
  • An email confirming your purchase and registration will be sent to you.

Career opportunities for Salesforce Admin Certification holders

There is an ocean of opportunities for Salesforce Admin Certification holders. The Salesforce Administrator is one of the most in-demand roles in Salesforce. The responsibilities of Salesforce Administrators include:

  • Reporting on data-driven insights from Salesforce solutions
  • Maintaining Salesforce systems using currently
  • Communicating updates and features
  • Improving Salesforce solution efficiency

According to News and Insights from Salesforce,

Demand for Salesforce Talent is projected to create 4.2 million jobs from 219 to 2024

According to,

The average salary of a Salesforce Administrator as of October 1, 2021, is $81,530 per year in the United States.

What are the top Salesforce Administrator skills?

Salesforce administrator skills to succeed in a career are:

  • Salesforce Resourcefulness
  • Project Management & Organization
  • Organizational Strategy and Optimization
  • Data Management
  • Understanding of Organizational Relationships
  • Ability to Translate Ideas into Processes
  • Communication and Leadership Skills
  • Understanding of the Sales Process

How to maintain Salesforce Administrator Certification?

To maintain Salesforce administration certification, professionals must complete maintenance modules specific to their certification within the assigned deadline. Maintenance modules will be available at the start of  Spring, Summer, or Winter of that particular year. Note: Your Trailhead and Webassessor accounts must be linked to see your maintenance requirements.


Accelerate your career with the most in-demand Salesforce Administrator Certification. The above information guides you through the Salesforce Administrator Certification path. Explore our Salesforce Certification Training catalog or reach out to us at or +1 8553221201 Happy Learning!

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